Sales Associate - Guest Experience Specialist

Job Title
Retail Guest Support Associate

Job Overview

As a Retail Guest Support Associate at Bob's Discount Furniture, you'll be the go-to resource for providing behind-the-scenes support to our showroom team and customers. Whether full-time or part-time, your role will focus on ensuring a seamless customer journey by processing orders, managing deliveries, and providing prompt and empathetic service over the phone and in person. This is a great opportunity for someone detail-oriented who thrives in a fast-paced retail environment and enjoys problem-solving.

This position requires flexible availability including evenings, weekends, and holidays.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of service mindset, organization, communication, and adaptability. If you're someone who enjoys helping others, staying organized, and working collaboratively, this role is a great fit for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Customer service and communication (in person and over the phone)

• Order entry and system accuracy

• Cash handling and financial accountability

• Organization and time management

• Problem-solving and root cause analysis

• Empathy and emotional intelligence

• Adaptability and multitasking

• Retail support and showroom operations

Preferred Competencies & Skills

• Experience in a customer-facing or call center environment

• Familiarity with Microsoft Office Suite and retail systems

• Prior retail or administrative support experience

• Strong coordination and follow-through

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance

• Paid Time Off: Vacation, Sick Days, Holidays, and your Birthday

• 401(k) Profit Sharing Plan with a generous company match

• Pet Insurance and employer-paid Life Insurance options

• Bob's Helping Hand and Bail Out financial assistance programs

• Learning & development opportunities

• Employee Discount starting on Day 1

• Flexible scheduling and retail shift variety

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!