IT Support Specialist

Are you ready fora new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Join us as our new IT Support Specialist!

The onsite IT Support Specialist role provides day-to-day IT support, incident management, and service request fulfillment; engages in problem and knowledge management; and collaborates with vendors and internal teams to deliver new solutions.

In this role you'll make an impact by:

• Day-to-day IT support of assigned activities i.e., engage with site users including chat & call handling, processing requests/tickets.

• Works closely with Novonesis Global IT to coordinate work and data synchronization between Franklinton and the Global systems

• Coordinate with the Global team to manage on premise server hardware, server downtime, and restarts when needed

• Incident Management and Service Request fulfillment covering:

  • Monitoring of the site's service requests and incidents, ensuring they are addressed and resolved in a timely manner

  • Diagnose and troubleshoot of HW and SW problems

  • Dispatch requests/tickets to 2nd and 3rd level;

  • Organize hardware replacement and install new software on clients' PCs.

  • Local IT infrastructure services, to include physical infrastructure, telephony services and conference rooms.

• Taking part in problem management and knowledge management

• High focus on local end-user satisfaction

• Smart hands support for internal teams, projects, and vendors for the delivery of new solutions

• Network connectivity troubleshooting

• Supporting the IT onboarding and training of new Novonesis employees

• Monitoring IT trends among site users

• Strong assets management for in-scope hardware and software

• Vendor management and coordination on site for external vendors

• Monitoring vendor performance and compliance on site

To succeed you must have:

• Windows OS Proficiency: In-depth understanding of Windows OS for troubleshooting

• Strong knowledge of Linux systems and networking

• Networking Fundamentals: basic knowledge of network components and CLI commands

• Office 365 Mastery: comprehensive understanding of Office 365 architecture and issue resolution

• Active Directory Basics: familiarity with Active Directory components and LDAP queries

• Knowledge of Linux and Windows servers and server hardware

• PC Hardware & Software Expertise: Strong understanding of PC components and software installation

• IT-support education, training or certification (preferred)

• iOS Support & InTune Enrollment: Hands-on experience with supporting iOS devices and InTune enrollment

• IT/Engineering Degree: Bachelor or Associates degree in IT related field or equivalent experience

• ServiceDesk Background: 2+ years of experience in ServiceDesk or Service operations

• IT Operations & Service Delivery: solid experience in IT operations and Service Delivery

• Interpersonal & Communication Skills: trong communication and relationship-building abilities. Ability to work in an interdisciplainary team environment

• ITIL or Incident Management: experience with ITIL framework or relevant incident management (preferred)

• Creative problem solving and a drive for continued learning

• Language Fluency: proficient in English

• Ability to lift 50lbs

• Be able to walk 2-3 miles a day

• Be able to wear PPE (provided) (safety glasses, etc. when necessary)

• Ability to Climb Ladders

• Ability to use hand tools

Application deadline: August 11, 2025

Expected salary range: $60,000-$80,000

Benefits you will enjoy:

• 401(k) with up to a 9% company contribution!

• Minimum of 3 weeks vacation plus 12 holidays and 2 weeks of Wellness Time

• Health, Dental, Vision & Life insurance

• Healthcare savings account option with generous employer contribution

• Employee assistance program

• Parental leave

• Tuition reimbursement

• All benefits begin on your first day!

Could our purpose be yours? Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

Not the right fit for you?
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Stay alert: Avoid recruitment scams
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.