Account Specialist

Aleron
United States, Texas, Grapevine
Jul 22, 2025
Description Are you an Account Specialist that is looking to join one of the top companies in the end-to-end electronics repair industry? Are you looking to further your career and grow? Do you have excellent customer service and want to work across teams to provide stellar support to your customers and stakeholders? If you answered yes, then apply today! Acara Solutions is seeking highly qualified candidates to work on-site with our customer in Grapevine, TX. Interested? Here's what you'd do: Act as a liaison between customers and depot, engineer, receiving, QC and shipping to resolve status escalation and expedited repairing. Direct and guide the daily operations of the team to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering strong relationships with coordinators for collaborative problem-solving and timely solutions. Be the primary point of contact between the company and customers. Responsible for answering customer inquiries, resolving issues, and providing high-quality customer service. Process all work in accordance with relevant working practices and standard operating procedures. Handing inbound, and outbound RMA shipments and defective parts. Verifying the accuracy and completeness of the received and shipped items. Collaborating with the team and analyzing production output, lead times, and resource availability to determine the feasibility of production plans. Report production status and any production issues to internal and external teams. Here's what you'll get: Pay: $50,000- $55,000/ year annual salary Length: Direct Placement Hours: 8:00am- 5:00pm M-F Job Requirements Required Skills / Qualifications: Bachelor's degree Minimum of 3 years of experience with Microsoft Office Suite Minimum of 1 year in Logistics and Product Planning Preferred Skills / Qualifications: Bachelor's degree in business or supply chain operations 2 years of experience in an account management role Proficiency in Microsoft Excel, including creating + utilizing formulas and pivot tables Ability to interpret data, create effective reports, and provide business recommendations based on analysis. Effective communication skills to involve interacting with customers and team members. Be able to clearly convey information, listen actively, and respond appropriately. Being able to think critically, analyze situations, and come up with creative and effective solutions. Excellent organizational skills and attention to detail to ensure seamless workflow Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a fast-paced and at times stressful environment and be a fast-learner. Ability to work independently and as part of a team Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply