Senior Manager, Executive Communications

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Executive Communications team supports senior Salesforce leaders with their communications strategy and execution. We develop content and resources that establish and reinforce company and executive values, brand, and priorities. We promote new initiatives, customer successes, and organizational achievements in compelling, creative ways. We support event execution with narrative development, executive coaching, and presentation design.

We are looking for a dynamic leader, coach, and manager who will drive communications strategies for company executives and initiatives. In this role, you'll help to lead a nimble team of internal and/or agency resources, engaging with a wide-ranging, matrixed group to achieve our goals. You'll own all executive communications for the Global Customer Success leader (primarily internal, but also external). You'll drive communication planning and execution for them, collaborating across matrixed stakeholders and teams. We're looking for a strategic thinker who can build strong relationships across our company, connect ideas and information from a broad landscape, and get the job done. Key is your ability to lead, work in a rapidly changing environment, apply critical thinking, and take the initiative to drive results.

Basic requirements:

• Highly organized and energetic self-starter with at least 10+ years of communications experience

• Proven track record of leading and executing on complex, enterprise-wide and cross-functional communications programs in a fast-paced environment

• Demonstrated ability to shape compelling narratives and engage with senior leadership

• Ability to simplify messaging and influence teams and stakeholders at all levels

• Ability to deliver and manage concurrent projects, manage ambiguity, and be flexible in your approach

• Ability to educate stakeholders on communications strategies and influence decision making

• Ability to design and execute employee engagement and executive social programs

• Ability to partner effectively with internal teams and outside agencies to reflect the leader's voice in internal communications, speechwriting, and media messaging

• Critical and strategic thinker and creative problem solver

• Knowledge of the technology/software industry

• Alignment with the Salesforce values of trust, customer success, innovation, equality, and sustainability

Primary responsibilities:

• Lead communications strategies across multiple portfolios and ensure the effective execution to support business and project goals.

• Understand business priorities, technical processes, and industry trends to write compelling, concise, and audience-relevant communications

• Partner with project teams, business stakeholders, and senior executives to shape initiatives and develop new ideas

• Provide strategic recommendations and creative communications solutions to drive results

• Establish efficient team processes, drive communications best practices, and proactively identify and develop improvements to team operations and methods

• Deliver executive presentations and effectively advocate the value of our communication strategies

• Manage resources across multiple portfolios

• Use metrics and reporting to track results, measure effectiveness, and identify needs

Note: Candidates must be able to show samples of their work.

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