New

IT Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Jul 23, 2025
Description The Service Desk Analyst I provides frontline support to all internal customers with regard to their IT needs, which included identifying, investigating & resolving technical problems for any of our supported software & computing platforms in a professional & courteous manner. This position is to pursue first-call resolution including analysis & determination of probable cause by monitoring systems for the delegation, assignment and/or completion of trouble tickets. * Provides primary Service Desk and troubleshooting support, while ensuring they are logged/monitored in ServiceNow. Works with other members of the Information Systems Department to troubleshoot more complex user technical problems. * Takes primary responsibility for troubleshooting, researching and testing solutions to technical issues. * Must demonstrate strong customer service and team skills, including a patient, approachable demeanor and strong listening skills at all times. * Performs predetermined work assignments with detailed instructions. * Follows established guidelines, procedures, and policies. * Works on assignments that are semi-routine in nature where the ability to recognize deviation from accepted practice is required. * Contributions are usually limited to assignment related activities * Escalate tasks to the correct support group for resolution when needed. * Provide follow-up if necessary to ensure resolution has been met. * Pursue First-call resolution when possible, including analysis & determination of probable cause by monitoring IT Service Desk - North America system for the delegation, assignment and/or completion of trouble tickets. Skills Help desk, Support, Help desk support, Service desk, Windows 10, Active directory, Technical support, Phone support, Office 365, Troubleshooting, Customer service, Windows, Servicenow, Windows 7 Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oshkosh,WI. Application Deadline This position is anticipated to close on Aug 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.