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Complaint Investigations Technician

Spectraforce Technologies
United States, California, Alameda
Jul 23, 2025
Position Title: Complaint Investigations Technician Work Location: Alameda, CA 94502 Assignment Duration: 6 months (Possible extension) Work Schedule: First Shift, 5 AM to 1:30 PM Work Arrangement: Onsite only Position Summary: Entry Level Lab Technician in the Complaint Investigations Lab, responsible for investigating returned products to resolve customer complaints. Key Responsibilities: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. Document complaint investigations in the Complaint Handling System. Use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity. Qualification & Experience: Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills, and be able to read, write, and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred. Ability to work in a team setting is a plus. Ability to follow written work instructions of SOPs is required. Good documentation skills are a must. Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Ability to focus while performing repetitive and routine investigations is a must. Great fit for workers with Inspection and Quality experience. Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience. Recent college graduates with a Bachelor's degree are an ideal fit for this entry-level position.