Level II Deskside Support Technician

Genesis10 is currently seeking a Helpdesk Specialist for a 4-month contract role with our client in Amarillo, TX. This position requires working onsite 5 days per week. Some travel between two client sites, which are close to each other (within 6 miles).

Schedule: First shift: Monday-Friday from 8 am-4:30 pm CST. No OT expected and no after-hour support.

Compensation: $20.00 - $25.00 per hour.

Summary

Serve as a key resource for onboarding new hires, ensuring seamless setup and system access. Provide Level 2 technical support for end users, addressing complex issues related to the installation, configuration, and operation of assigned hardware and software products. Escalate unresolved issues to Level 3 support as appropriate.

• Need experience supporting hardware, software for laptops and desktops- call center only experience is not enough
• Reimaging laptops and desktops with O365 package
• Tickets are submitted in ServiceNow- ServiceNow is helpful but not a must-have
• Need a valid driver's license and dependable transportation

If you have the qualifications described and are interested in this exciting opportunity, apply today!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• Remote opportunities available

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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