SYSTEM SUPPORT ANALYST

Division of Information Technology

Responsible for providing consulting, technical support and problem tracking services to staff, and students within the Athletics Department. Work assignments typically involve the installation, configuration and troubleshooting of diverse software applications and hardware. Be flexible with regular work hours and additional after hours IT support for Athletic events for many SEC sports.

Provide superior customer service to our faculty, staff, and students in person and via remote support tools. Interact daily with university staff to help them achieve their goals. Use standard tools to provide clear professional communication via remote session, email, phone calls, and face to face interactions.

Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity through standard best practices using many of these technologies: Active Directory (AD), system management tools (Microsoft Configuration Manager aka. (SCCM) and Jamf Pro), network file storage, cloud storage, remote support tools, network discovery tools, and our standard ticketing system.

Provide device support by: serving as an information resource related to various device and peripheral systems, including Windows and Apple, and mobile device operating systems. Maintain devices (virtual machines, desktop, printers, POS systems, laptops, tablets, and other hardware).

Provide basic local area network and wireless support by: investigating, determining severity, resolving, or appropriately escalating various network systems problems; troubleshooting network-related problems and compatibility of devices; and working with the network team to assist in providing support and back up as needed.

Provide applications / software support by: providing specialized support for University supported email applications, second tier support on approved software and applications, and integrate different computing systems for faculty, staff, and students if possible and when necessary. Install, configure, and upgrade software not fully supported by standard tools.

Provide one-on-one consulting to faculty, staff, and students in the use of operating system software, supported applications, connectivity to campus networks and servers, and in resolution of complex hardware and software problems.

Administrative duties include: creating, planning, testing, implementing and documenting IT projects to better serve faculty, staff, and student needs. Assist with IT compliance regarding software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

Monday - Friday 8am - 5pm may include some nights and weekends

High school diploma required.

Experience supporting computer device hardware, software, and operating systems.

In depth knowledge of Microsoft Windows and Microsoft 365.

Apple support experience.

Strong customer service skills.

Ability to lift and maneuver 50 pounds.

Experience with both Windows and Apple operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills.

Hiring Range: $16.00 - $22.00 per hour, Commensurate with experience

University Title: System Support Analyst

Internal applicants can determine their University Title by accessing the Talent Profile tile in myHR.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.