Credit/Collections Associate

Love what you do. Support the pros behind the shows!

Come work for a company that treats its employees like family! After all, Full Compass Systems is a family-owned business with almost 50 years' worth of building relationships with our employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies to start-up companies, and every type of organization in between. Our benefits Include:

On-site Restaurant

Volunteer Time Off

Paid Time Off

Health/Dental/Vision Insurance

401(k)

Position Summary

The primary purpose of the Credit Collections Associate is to perform various accounts receivable collecting, record-keeping, and reporting responsibilities which ensure timely, accurate maintenance of customer accounts and collection of payment. The schedule for this position is Monday-Friday: 9:00am-5:30pm.

Essential Job Functions

• Collect aged accounts receivables through research and extensive customer contact including both written (email) and telephone communications.
• Maintain customer credit limits within the system to ensure a balance between account maintenance/timely collection and quality customer service.
• Research and resolve disputed invoices in a timely and effective manner.
• Approve and release Net customer orders for processing.
• Research new Net sales orders for credit and accounting to determine whether a customer order should be released.
• Review and release orders in a timely manner with complete, appropriate, and accurate accounting information, including sales taxability, terms, billing/shipping addresses, etc.
• Perform credit evaluation for all customers requesting terms.
• Review and analyze new customers for creditworthiness in a timely and effective manner.
• Ensure credit extensions to new customers are based on data available through the credit application process and are consistent with company standards and policies.
• Confirm credit information received is verified and filed as appropriate.
• Contact and provide customers and sales team members information regarding order status in a timely and courteous manner.
• Contact customers regarding related held orders are handled promptly and courteously.
• Ensure sales professionals are made aware of key credit and terms discussions for new and existing customers so that payment requirements may be communicated to the customer in a timely fashion.
• Respond to outside parties' requests for credit references.
• Assist with periodic process of customer collection notices.
• Work with attorneys and/or collection agencies to ensure they receive complete and accurate documentation required to initiate an effective and efficient collection effort.
• Field inquiries from attorneys, agencies and/or customers to make sure they are handled expeditiously and professionally.
• Review internal documentation, such as bankruptcy notices, databases and legal files are organized, complete and up to date.
• Ensure bankruptcy claims are filed in a timely and accurate fashion.
• Maintain various records, reports and files as needed.
• Ensure documents are organized and filed in a timely and accurate manner.
• Work with accounting management to keep them informed of important matters with particular emphasis on critical incidents or when schedules or reporting dates may be seriously affected.
• Discuss and recommend opportunities for improved efficiency, effectiveness, and quality of service to internal and external customers.
• Assist others and ensure special projects are completed as scheduled or requested.
• Raise issues for discussion and resolve as soon as possible.
• Show initiative in gaining and maintaining the skills, abilities, and knowledge required to perform this position in a qualified and satisfactory manner.
• Demonstrate a positive approach and attitude by working effectively and constructively with others.
• Be prepared for and participate in meetings.
• Contribute to a cooperative, team environment by demonstrating a willingness to perform other job- related activities as needed and/or requested.

Required Education and Experience

• High school diploma, or equivalent.
• 3+ years related accounting/customer service/collections experience.

Preferred Education and Experience

• Associate degree in business/accounting or equivalent experience.
• Experience with collection procedures and techniques, as well as associated legal issues and constraints.

Qualifications

• Working knowledge of word processing and spreadsheet creation and maintenance and other software tools.
• Basic understanding of bookkeeping and accounting principles.
• Working knowledge of Microsoft Office Suite.
• Excellent ten-key and data entry skills.

Competencies

• Strong mathematical and analytical skills.
• Ability to work independently with minimal supervision.
• Excellent troubleshooting and analytical skills.
• Strong attention to detail.
• Ability to maintain work areas to provide a safe, clean, organized work environment.
• Ability to successfully balance quality of work with quantity of work.
• Ability to manage and effectively prioritize multiple projects in a fast-paced environment.

Work Environment Work is performed in an office environment with minimal, if any, travel outside of the office. The employee may be required to regularly lift and/or move up to 25 pounds. The employee is required to sit for extended periods; frequently stand and walk; reach above shoulders; and use standard office equipment, including a computer, telephone, copier, printer, and virtual collaboration software. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.