New 
Senior Customer Experience Program Manager
 Microsoft | |
remote work
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 United States, Washington, Redmond | |
 Jul 26, 2025 | |
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OverviewWe are seeking a dynamic and experienced Senior Customer Experience Program Manager to join the Copilot Agents+Platform Ecosystem (CAPE) team in the Redmond, WA area. The successful candidate will help us deliver world class Copilot extensibility showcase solutions at leading enterprise customers through scenario development, solution envisioning, architecture, build and value realization of Copilot agents and extensibility-based solutions. As the bridge between customer experience and Copilot engineering, this role requires solid technical expertise as well as close collaboration across a wide range of engineering and field teams to drive successful customer outcomes with the latest production and pre-production Copilot features and capabilities. It also rewards PMs with agility and comfortable with rapid iteration and working in dynamic and fast-paced environments. This position is based at the Redmond, WA campus and supports 50% work in the office and 50% work from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer Engagement: Qualify, develop and maintain solid relationships with a portfolio of enterprise customers, understanding their business needs, objectives and implementation challenges to unblock the adoption of Copilot agents and extensibility.Strategic Envisioning: Through regular product briefings, roadmap sessions, discovery and envisioning activities land the value and opportunity of agents and extensibility, helping inform customer strategy to maximize value realizationProgram Management: Lead and manage customer engagements focused on the development, deployment and integration of Copilot agents, ensuring projects meet business needsTechnical Engagement: As a subject matter expert for Copilot extensibility, provide deep technical guidance, solutioning and assistance to customers, helping them to leverage Copilot agents and extensibility through the entire lifecycle from scenario discovery to build and implementation.Feedback and Improvement: Gather customer feedback and work closely with the product and engineering teams to triage, prioritize and drive continuous improvement in Copilot solutions.Reporting and Analytics: Monitor and report on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders.Collaboration: Work collaboratively with internal teams, including sales, marketing, and engineering, to align customer needs with product development and go-to-market strategies. | |