New 
Technical Lead in Majors Acceleration
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 26, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. CE&S embraces diversity, and teamwork is essential. We enjoy great challenges, cross-organizational collaboration, and seeing our field community and customers succeed. We have a start-up mindset and are deeply passionate about our customers and our architectural standards. Our team philosophy is open and frank conversations, and everyone is empowered to make the best decisions they can. We also have a lot of fun!Do you have a passion for blazing new approaches that solve the most challenging customer scenarios and translating these solutions into scalable and reusable approaches through our field execution teams? If so, we want to talk with you. Majors is an enterprise segment of the fastest-growing customers; winning market share in Majors is all about scale and speed. You will amplify existing field motions with an eye on Majors and share learnings to innovate where we can be better for our customers and our field teams. As the Technical Lead in Majors Acceleration you will be responsible for establishing technical leadership in scaling our AI agentic applications adoption among our Majors Enterprise customers. QEI is our growth foundation, spanning across platform experience in reliability and security. AI agentic application is our growth lever, empowering our enterprise customers to grow with our platform innovation across Azure and Copilot.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPlatform Reliability is such an important foundational platform experience that our ambition is to provide all Majors customers with Unified Support the top priority (P0) risk assessment and remediation recommendation through automation. Deep technical expertise is critical to land this vision as a reality:Understand the production telemetry available through our engineering instrumentation.Derive insights for our field workforce to have discussions both at executive and technical levels on the risks that our customers' mission-critical workloads are exposed to, and the remediation strategy, cost, and effort associated.Cover both reliability and security, and optimization to derive a technically and financially sound proposal.AI Agentic Application Development:To accelerate enterprise customers' AI adoption, we need to ground ourselves on technical facts and product truth to understand what needs to be true to scale our GTM motion.Understanding the IP assets available, customer/partner readiness needs, and the most common industry use cases in broad Majors territory are a few examples of key topics we need to double down on. Critical Skills for Success in this Role:Deep Technical Expertise: Be an expert in the Well Architected Framework (WAF). Working knowledge with AI Agentic Systems across Large Language Models (LLM) and Reasoning + Copilot stack + hands-on capability with Copilot Studio to do prototype coding and implementation.Fast Learner: Have the curiosity, passion, ability, and drive to keep up with the latest developments in the AI technology landscape, both from Microsoft and the broader AI ecosystem.Executive Presence: Build confidence and trust with corporate and field partners.Program Management: Derive the governance process to track and improve on the KPIs of successful QEI landing and AI adoption.Agile and Adaptable Working Style:Be versatile and adaptable in rapidly evolving business/org situations.Keep pace with the business and maintain relevancy as the business changes focus and direction.Embody our culture and values | |