New

Lodging Operations Manager

Solitude Mountain Resort
life insurance, 401(k)
United States, Utah, West Jordan
Jul 27, 2025
Year Round JOB TITLE: Lodging Operations Manager DIVISION: Lodging REPORTS TO: Director of Lodging LOCATION: Solitude Resort Lodging CLASSIFICATION: Full time / Year Round PURPOSE OF POSITION: Alongside the Director of Lodging, oversee the day-to-day lodging operations. Implementation and follow-through of the proper training, leadership and motivation of employees to ensure a premier employee and guest experience. SPECIFIC JOB REQUIREMENTS: Previous management experience in Lodging operations Must possess exceptional problem-solving skills Must be able to remain calm and organized under pressure Must have exceptional listening and people skills, ensuring issues are resolved Must be able to prioritize tasks and workload Must exercise consistency with staff and guests Experience developing, leading, and coaching staff Must be able to prepare budgets and provide financial reporting Must possess strong computer literacy and knowledge of system integrations Must possess strong verbal and written communication skills Passion for hospitality industry and working at Solitude Mountain Resort Must be a team player and able to work well with others JOB DUTIES AND RESPONSIBILITIES: Oversee day-to-day operations of the Front of House and Housekeeping departments Ensure all policies, procedures, and standards are followed and consistently met Perform routine checks of hotel and rental units to ensure quality and readiness Oversee daily housekeeping task management to ensure timely preparation of rooms, condos, and homes Work alongside the maintenance department to ensure timely completion of work orders Provide guidance for ordering and inventory of supplies (amenities, janitorial, linens, front desk supplies) Ensure guest satisfaction by responding to all issues in a timely and professional manner Serve as the primary point of contact for guests during and after their stay Provide warm, hospitable service and resolve guest concerns effectively Monitor guest feedback through surveys and follow up as needed Handle guest emergencies and incidents with calm and effective response Lead operational initiatives that directly impact guest satisfaction scores and departmental efficiency Oversee hiring, onboarding, training, and development of Front of House and Housekeeping teams Provide regular employee feedback, coaching, development plans, and disciplinary action as needed to maintain a strong team and build a robust leadership pipeline Set performance goals for team leaders and ensure alignment with departmental KPIs Create and maintain training manuals; ensure communication of up-to-date information and procedures Identify and implement process improvements across Front of House and Housekeeping operations Foster a positive, team-oriented culture and support employee engagement initiatives Fill in operational roles as needed (Front Desk, Housekeeping, etc.) Create, manage, and maintain accountability for departmental budgets; monitor monthly performance and report deviations Assist with inventory management in the property management system (SMS) Analyze and report key performance metrics and contribute to strategic planning Perform and oversee all front desk operations including check-in/out, folio disputes, guest inquiries, etc. Maintain knowledge of audit procedures, reporting, and Shift4 payment systems Manage reservations: ensure accuracy, process deposits, and monitor daily activity Ensure unit photos and descriptions are accurate to align with guest expectations Maintain strong relationships with property owners and third-party partners Serve as the primary contact and oversight for OTA and TA listings Maintain thorough knowledge of SMS, Inntopia, and its integration with other systems Utilize all systems effectively, efficiently, and ensure appropriate training Ensure compliance with all health, safety, and sanitation regulations Oversee safety training and emergency preparedness Manage incident reports and ensure proper documentation and follow up Support and implement sustainable initiatives where applicable Attend and contribute to management meetings Collaborate with Director of Lodging, lodging team, other resort departments, and stakeholders to ensure operational efficiencies, alignment on processes, and enhanced employee and guest experiences EDUCATION AND EXPERIENCE: University Degree or equivalent experience and 7 years' experience in Lodging 2+ years of leadership experience Perks of Working Here: Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts. Benefits: Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons. Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees Pro deals with outdoor brands. Generous 401(k) plan with company match. Free counseling service through Employee Assistance Program.