New

Senior Technical Support Specialist

Vaco
$23.00 - $26.00 / hr
401(k), retirement plan
United States, Arizona, Phoenix
Jul 27, 2025
Vaco has partnered with a Phoenix based client as they look to expand their IT Support team. We are looking for a hands-on, customer-focused, executive IT support specialist-someone with experience in tech service environments like Apple, BestBuy, or uBreakiFix. In this role, you'll bring experience managing IT equipment, supporting users, and delivering fast, friendly service in a high-paced setting. This is an onsite role with up to 10% travel to off-site leadership meetings, with some work-from-home flexibility once fully ramped. You'll be expected to jump in wherever needed-supporting executives, running events, resolving walk-up support requests, or managing IT gear. This role is moving fast, and we are looking to set up interviews in the next week with a mid-August start date. If you are interested in learning more, please reach out to the Vaco team today. As a Senior Technical Support Specialist, you'll: Deliver white-glove support for executives and employees (onsite, remote, or at events). Lead technical setup and live support for high-visibility meetings and broadcasts. Troubleshoot hardware, software, AV systems, and networks. Run our in-office Tech Bar for quick fixes and personalized support. Collaborate across IT teams on inventory, compliance, and documentation. Represent IT with professionalism and poise-especially in executive-facing situations. Position Qualifications: Experience with AV platforms like Crestron, Zoom Rooms, Logitech Rally, and Biamp. Strong interpersonal skills and the ability to clearly support non-technical users. Organized and proactive-able to track tasks, document fixes, and manage IT assets. Skilled in Microsoft 365, Zoom, Teams, and other enterprise collaboration tools. Comfortable working independently and owning end-to-end support scenarios. Certifications such as A+, Network+, or equivalent experience are a strong plus. Associate's or Bachelor's degree in a related field, or 3+ years in an IT support role. Why You'll Love It Here: Be the go-to expert who makes tech seamless for employees and leaders. Own the room during key meetings, events, and executive touchpoints. Experience something new every day-varied users, systems, and support needs. Make a visible impact at a company that values great IT experiences. Join a collaborative, close-knit IT team with growth opportunities. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.