Quality Technician II

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Quality Technician II

FLSA Status: Hourly / Non-Exempt

Department: Quality

Supervisor: Quality Supervisor

Shift: 1st

What we are looking for:

The Quality Technician analyzes quality problems to identify root causes and implement corrective action. Quality may also take proactive measures, such as developing and implementing continuous improvement programs covering production processes and quality management systems. Also oversees the calibration of the inspection and test equipment ensuring the calibration meets the requirements under ISO 17025, conducts process audit to the inspection and test equipment and conduct the verification of the calibration.

What you'll be responsible for in this role:

• Performs quality checks and inspections of manufactured products to ensure they meet required standards and specifications
• Performs incoming inspection on materials from vendors
• Reject all products and materials that fail to meet quality expectations
• Initiate rejection report for all nonconforming material
• Records and maintains accurate data and documentation of inspection results
• Collaborates with production team to identify and address quality issues and implement corrective actions
• Utilizes measuring and testing equipment to perform inspections such as calipers, micrometers, gauges, leak tester, and Hipot
• Read and comprehend a job order, bill of materials, blueprint, or technical drawings
• Ensure test equipment is calibrated and working correctly
• Conducts quality audits of the manufacturing process to identify areas for improvement and ensure compliance with regulations and standards
• Document and maintain rework/defect log to track production Rolling Throughput Yield (RTY) and First Pass Yield (FPY)
• Tracks and reports quality metrics to management and stakeholders, highlighting areas of improvement and potential risk
• Provides training and guidance to production team on quality control procedures and practices
• Communicates effectively with cross-functional teams, including engineers, designers, and production supervisors, to ensure quality objectives are met
• Issues Quality Alerts to communicate internal and external issues in a timely manner
• Conducts root cause analysis of quality issues to identify and address underlying causes
• Lead investigation and resolution of customer complaints related to product quality
• Ensure safety regulations and standards are met to maintain an optimal working environment

What are the basic qualifications?

• High school diploma/GED
• Minimum of two (2) years' experience in a manufacturing environment.
• Minimum of two (2) years' experience in a relevant quality role (i.e. Quality Inspector, Quality Technician)/ or other position that requires evaluating product quality against a defined set of specifications.
• Demonstrated proficiency with MS Office to include Word, Excel, and Power Point
• Demonstrated ability to read blueprints, wiring diagrams, calibration requirement and other technical drawings.

What are the preferred qualifications?

• Excellent communication skills
• Ability to use inspection and test equipment to include, but not limited to, tape measures, calipers, Inficon leak tester, Hipot stand tester, and PosiTest-paint thickness.
• Commercial or Industrial refrigeration experience
• ASQ Quality Technician certified

To be a great fit for the role:

• Team oriented - values the synergy of a team and operates as a team player
• Effectively collaborates, engages others in discussion and is hands-on in problem solving
• A fast learner - able to quickly come up to speed on business processes to manage and serve the needs of the organization
• Strong attention to detail
• Can-do attitude, committed to finding solutions
• Proficiency with handheld tools and other measuring devices
• Proficiency with written and verbal communication and/or instruction

Physical Demands:

• Occasionally - Stooping/Twisting, Kneeling, Squatting, Reaching, Pushing/Pulling, Gripping, Neck Rotation/Extension and Lift/Carry up to 50lbs
• Frequently - Sitting, Standing, Walking, Keyboarding, Foot Use, Visual Acuity (Near/Far), and Lift/Carry up to 10lbs

*Occasionally - Occurs up to 1/3 of the time

*Frequently - Occurs 1/3 to 2/3 of the time

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, includingemployee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactBOT@doverfoodretail.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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