New

Public Communication Specialist

North Carolina State University

$ 35,880 - $ 96,560

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Aug 01, 2025

Job Posting Information

Posting Number	PG194664SP
Internal Recruitment	No
Working Title	Public Communication Specialist
Anticipated Hiring Range	$46,000 - $47,783
Work Schedule	M-F, 8 a.m. to 5 p.m. some nights and weekends
Job Location	Raleigh NC
Department	Urban Affairs & Community Services
About the Department	Founded in 1966, the Center for Urban Affairs and Community Services ( CUACS) extends the educational research capabilities of North Carolina State University ( NCSU) to governmental and community agencies. The Center operates under a mandate to provide research and technical assistance to state and local government as well as to the faculty and staff of NCSU. As part of the Center's work with state government, a new program Technical Outreach to Public Schools ( TOPS) was established to support functions critical to public education K-12. NCSU will collaborate in areas of mutual interest with the North Carolina Dept. of Public Instruction ( NCDPI) to support public schools on educational areas of high priority. Specifically, NCSU will work with NCDPI in applying research and development skills to major educational and technological issues and by providing product and quality control support to the measurement of educational performance in the state's 115 local school systems. TOPS will: 1) provide research, technical, and training assistance in carrying out assessments on a statewide basis; 2) develop tests and provide support for technological improvements for data-driven decision-making; 3) conduct needs assessment and research studies in priority areas of mutual interest. These work activities are highly sensitive and confidential and are technically complex.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The Public Communication Specialist position serves as staff for customer needs via the Center's help desk operations, providing a variety of assistance, knowledge, and information collection/processing for all program offerings. Primary responsibilities include, but are not limited to: Answer customer questions and resolve issues with applications/sites for a variety of online activities. The person in this position must communicate effectively with field personnel to resolve user problems and support a variety of client products. Assist with testing/debugging applications while working with technical staff. Serve as support staff for answering questions and resolving technical issues with the online item/test review system. Communicate with content staff, item writers and reviewers, programmers, and other help desk staff to assist with process management and resolution of technical issues. Respond to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals, or other staff. Respond to requests for program and procedural information. Work with test coordinators using the online reporting system for state tests. Communicate with field staff to ensure appropriate processes. Use online applications to collaborate with work team members and a large array of software applications. Assist the applied research unit with contacting participants, preparing and sending written communications, and entering information into online collection systems.
Other Responsibilities	Utilize document scanning, Word, and Excel software. Use data collection and processing systems. Provide technical assistance in help desk activities for online assessment and scoring management and assistance. Conduct analyses, develop technical capacity as needed, and provide a high degree of accuracy in education research & evaluation tasks. Develop and/or use effective data collection/utilization practices utilizing purpose-built and commercial software for website design, data presentation, analysis, and data processing tasks. Work with a variety of project sizes of projects, but be able to work with very large data sets and file systems. Present information to others who have little technical expertise. Create presentations and other forms of media.

Qualifications

Minimum Experience/Education	Bachelor's degree in a discipline related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Experience using computer applications/software for office work, including web browsers, Word, and Excel. Ability to use data collection and processing systems. Ability to provide technical assistance in help desk activities for online assessment and scoring management, and assistance. Ability to conduct analyses, develop technical capacity as needed, and provide a high degree of accuracy in education research & evaluation tasks. Ability to develop and/or use effective data collection/utilization practices utilizing purpose-built and commercial software for website design, data presentation, analysis, and data processing tasks. Ability to work with a variety of project sizes of projects, but be able to work with very large data sets and file systems. Ability to present information to others who have little technical expertise.
Preferred Qualifications	Prefer experience working with the public, managing databases, providing technical and help desk assistance, and communicating via mail and phone. Previous experience with PHP, HTML, and JavaScript.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	08/01/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	08/07/2025
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Applicants should upload a cover letter, resume, and contact information for at least three professional references.

Position Details

Position Number	00046433
Position Type	SHRA
Position Classification Band Title	Public Communication Specialist
Position Classification Band Level	Contributing
Position Classification Salary Range	$ 35,880 - $ 96,560
Salary Grade Equivalency	GN06
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	Yes
Time-Limited Appointment Length (if applicable)	6 months
Department Id	094001 - Urban Affairs & Community Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.