Year Round
Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.
Perks & Benefits:
- Free season pass to Winter Park and all Alterra Resorts
- Discounted friends & family tickets
- Medical, dental, vision, life, paid parental leave and more for eligible employees
- 401(k) plan with 100% company match - up to 4%
- Mental health resources for all employees
- Food & beverage and retail discounts
- Onsite employee childcare based on availability
- Discounted equipment rentals, pro-deals, and more
POSITION SUMMARY:
The 'Supervisor Housekeeping' assists in managing all aspects of the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment. This employee is responsible for the inventory management, ordering of all supplies, hiring, training, correcting, and scheduling all housekeeping employees in conjunction with the Housekeeping Manager. The 'Supervisor Housekeeping' will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
WAGE:
The base hourly range is from $24 to $26 per hour. The range below represents the low and high end of Winter Park Resort's hourly pay for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resort's total compensation package for employees. Other rewards may include many region-specific benefits.
Salary/hourly pay range:
$24 to $26 per hour
ESSENTIAL DUTIES:
- Trains, leads, coaches, and corrects a team of Core, Regular, Seasonal and Part Time Housekeeping Staff (in conjunction with the Housekeeping manager and Housekeeping Inspectors)
- Ensures that the employees have to the skills, tools, and knowledge required to perform their job at the highest level (while remaining engaged)
- Assists in Managing the Housekeeping schedule to ensure consistency and adequate coverage for all shifts (with consideration for the staff requests)
- Establishes and demonstrates standards and procedures for housekeeping staff, to include: OSHA standards, Intrawest G&Os, Safetey Standards, Guest Service Standards, and all company SOPs (including HotSOS and Unifocus)
- Plans, assigns, and directs the work of the Housekeeping
- Appraises performances, rewards and disciplines staff, address any complaints, and resolves problems with the Housekeeping manager and the Housekeeping Inspectors
- Inspects and evaluates the physical condition of establishments
- Documents inspection forms to hold cleaners accountable and to use for recognition or re-training tools
- Assists the Housekeeping Manager in inventory management and Just In Time (JIT) purchasing
- Investigates new procedures and improves cleaning instruments and methods by researching green initiatives and products
- Has working knowledge of equipment and periodically inventories and orders supplies and equipment (as required)
- Manages a safe employee and guest environment and ensure required safety meetings and updates are delivered
- Responsible for establishing all Housekeeping procedures (in conjunction with the Lodging Operations Manager and Housekeeping Manager) while continuously seeking new ways to improve the current processes
- Creates and maintains detailed, high quality, and accurate Standard Operating Procedures (S.O.P.s) for all Housekeeping lodging operations in conjunction with the Housekeeping Manager
- Ensures proper and timely communication with the Front Desk regarding owner/guest special requests, early check-ins, late check-outs, and room moves
- Is responsible for overseeing that the Housekeeping staff follows the established uniform and appearance policies and takes corrective action if necessary
- Complies with all company policies and procedures
- Knows the Winter Park Resort Core Values and models them to other employees
REQUIRED QUALIFICATIONS:
- Is honest and demonstrates integrity
- Follows established resort policies and procedures
- Is able to manage confidential information
- Reports to work exhibiting a professional appearance within defined guidelines
- Is supportive of resort mission and core values
- Sets a positive attitude for others to follow
- Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
- Is organized and capable of performing multiple tasks
- Is trustworthy and self-directed in work tasks
- Sees projects through to completion including follow-ups on any identified issues or long-term concerns
- Is able to handle a fast-paced working environment
- Is flexible with days and hours of work, based on resort needs
- Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work
- Every guest encountered will be acknowledged, thanked and invited back
- At the end of the day, you will know you had a positive impact on our guests
- Employee will strive to exceed guest's expectations
- Fulfills all owner and guest requests in a timely and professional manner
- Has strong knowledge of the resort/department, products, services, has experienced many of those products and services
- Listens carefully to owner and guest needs and expectations
- Anticipates & quickly responds to all owner & guest needs and potential concerns
- Communicates will all vendors in a professional manner at all times
EDUCATION REQUIREMENTS:
Education:
- High School Diploma or GED required
- Working knowledge of Microsoft Office & moderate computer functionality required
Experience:
- At least (2) two years of related experience required
- Experience as a supervisor preferred
- Experience at a Mountain Resort Lodging Property preferred.
- Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, Kronos, and/or J.D. Edwards (JDE) preferred
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS:
- Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
- Hazardous Materials/Noise: The noise level in the workplace is usually moderate.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.
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Winter Park Resort
parental leave, 401(k)
Aug 01, 2025