Director, Training, Web Support, & Reporting

Logistics: PGBA - one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. You may be required to travel between buildings. This role is ONSITE located in Florence,SC, Myrtle Beach, SC, or Columbia, SC.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

What You'll Do:

• Directs staff and functions related to training and development.

• Oversee training plan development and execution of training to ensure that contract deliverables are met.

• Responsible for development program for leaders in the line of business and employee engagement programs.

• Oversee team that manages website development and maintenance for customers ensuring self-service functionality.

• Research and trouble shoot issues.

• Develop all content and communication education materials to support functionality. Includes developing demos, tutorials, and user guides.

• Support social media presence and reporting of utilization across modalities.

• Responsible for oversight of team providing reporting for internal and external customers.

• Ensure reporting deliverables support service level agreements with customers.

• Responsible for development and maintenance of reports and evaluation of new tools supporting development of reports.

• Other assigned duties and related tasks.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's degree

• Required Experience:

  • 10 years experience in operations management, project management, training development, or quality improvement including either 3 years supervisory experience or military grade E4 or above.

• Required Skills and Abilities:

  • Excellent verbal and written communication skills.

  • Strong analytical and problem-solving and time management skills.

  • Strong critical thinking and decision-making abilities.

  • Effective leadership skills.

We Prefer That You Have the Following:

• Experience with data analytics

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who are the most qualified, with prioritization given to those candidates who demonstrate the required qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

Some states have required notifications. Here's more information.