IT Support Technician

OPEN: JULY 25, 2025

CLOSE: WHEN FILLED

JOB TITLE: IT SUPPORT TECHNICIAN

DEPARTMENT: INFORMATION TECHNOLOGIES

REPORTS TO: IT SUPPORT MANAGER

HOURS: FULL TIME-40 HRS/WK

SALARY: BASED ON SALARY MATRIX + BENEFITS

REQUISITION: 766

*Salaries are market competitive. For accurate salary information, call (253)573-7863 or email jobs@puyalluptribe-nsn.gov. The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

POSITION SUMMARY:
Under the supervision of the IT Support Manger, the successful IT Support Technician will be responsible for maintaining the integrity of computer workstations, associated software, access control systems, and all supporting functions within the Puyallup Tribe. The IT Support Technician will also be the main point of contact for employees experiencing computer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain and administer computing environments which includes computer hardware, systems software, applications software, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
2. Configure and test computer hardware, application software, and operating system software. Recommend changes to improve systems, department processes, and determine hardware or software requirements to the IT Support Manager.
3. Answer user inquiries regarding computer software or hardware operation to resolve problems. Create or update technical documentation for installations, changes, and troubleshooting.
4. Working in conjunction with the IT Support Manager, gather data pertaining to customer needs and use the information to identify, predict, interpret, and evaluate system and network requirements. Recommend improvements, such as hardware and software upgrades.
5. Implement and provide technical support for voice services and equipment, such as VoIP, voicemail system, and telecom system.
6. Maintain an inventory of parts for emergency repairs.
7. Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
8. Meet with department staff, managers, directors, vendors, and others to assess computing needs and system requirements for new projects, solutions, and resolve problems at the direction of the IT Support Manager.
9. Review project implementation to plan and coordinate project activity with our Project Coordinator. Meet with vendors and company personnel to facilitate organizational project completion.
10. Installs, configures, and repair hardware and software related to the security camera and access control system. Must be able and willing to work on a ladder, operate a boom or lift truck, and familiar with common hand tools.
11. Performs physical activities that involve the lifting, moving, and installation of equipment.
12. Performs cleaning activities that may require the use of cleaning equipment such as a vacuum cleaner, broom or mop. This cleaning is usually required where there is computer network equipment, limited access to the equipment by regular cleaning personnel, and a need to keep the impact
13. of dust on the equipment to a minimum.
14. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience

Associates degree (A. A.) from a college or university in Computer Science or a related field and a minimum of one-year related experience and/or training (two years preferred); or equivalent combination of education and experience. Experience may be substituted for education on a year for year basis (if no degree, must demonstrate a minimum of three years related experience). Additional education still requires minimum experience to be met.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of   directors.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Licenses or Certificates or Other Requirements.

Having at least one of the following certifications is preferred: Hardware+, Network+, Security+

Required to have a valid Washington State Driver’s License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to operate a personal computer, multi-line telephone, facsimile, and photocopier.
• Requires the ability to read, write, communicate, and interpret information accurately in English.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee occasionally is required to stand and walk.
• The employee is frequently required to stand and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to work from an elevated surface like a ladder or lift.
• The employee must occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORK   ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is low to moderate.
• The physical exertion is low to moderate.
• Work is performed in an office setting.
• There are frequent employee contacts during the day.
• Position may be stressful at times due to the sensitive or confidential issues being addressed.
• Requires occasional travel using employees own transportation.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

INDIAN PREFERENCE EMPLOYER AS REQUIRED BY LAW

H o w   T o   A p p l y:

https://jobs.dayforcehcm.com/en-US/ptoiad/CANDIDATEPORTAL/jobs/3940  

Online Application Tips:

1.         If you are using a PC, use Chrome. If you are using a MAC, use Safari.

2.         Upload additional documents (resume, cover letter, letters of recommendation, proof of Indian blood, etc.) to the resume tab as one (1) PDF file or email documents to jobs@puyalluptribe-nsn.gov and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.

3.         Indian Hiring Preference – send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in, email us at jobs@puyalluptribe-nsn.gov or call (253) 573-7863.

4.         Provide 3+ references (we cannot obtain references from direct family members – mother, father, grandparents, sisters, brothers, or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers, subordinates, or other supervisors, but we can accept a personal reference from someone who is familiar with your work ethic, habits, and attendance. You can send in letters of recommendation to jobs@puyalluptribe-nsn.gov

5.         To add more employment, education, references, etc., click on the small + sign at the top right corner of the page.

6.         When entering salaries, only use numbers. Do not use any other characters (such as , . or $)

7.         After you submit your application, you will receive an email confirmation. If you do not receive an email, please call the office to confirm submission.

*Please do not wear perfumes, colognes, or strong scents to your interview. Some employees are allergic.

If you have any questions about the positions or the online application, please call (253) 573-7863

or email jobs@puyalluptribe-nsn.gov.

3001 Puyalupabsh, Tacoma, WA 98404

Native American preference applies and job placements are given on a competitive basis, using job related factors.  Because of the large number of applications received and limited job positions, your application will not guarantee employment.