Operations Technical Support II
 Lumen Technologies | ||
$ - $ yearly
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 United States, California, San Francisco | ||
 Aug 05, 2025 | ||
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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role
With strong analytical skills, and the ability to prioritize the workload, the Operations Technician II must interact successfully with internal departments to remove roadblocks and resolve issues on the behalf of all customers and escalate appropriately. You will be responsible for troubleshooting, managing and correcting customer service issues. You must have strong written and verbal skills to effectively communicate with internal and external customers, leadership, and technical peers. Must be able to develop strong relationships with technical peers, and have strong interpersonal skills necessary to leave a positive impression on the customers. Location and Schedule
This is an onsite position in San Juan Bautista, CA. The schedule for this role is Monday-Friday 6:00AM - 3:00PM (PST) with possible holidays and weekends. The Main Responsibilities
What We Look For in a Candidate
Compensation
Learn more about Lumen's:
#LI-OnSite #LI-MB1 Requisition #: 339310 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 08/09/2025 | ||