New

Sales Support Representative

TEKsystems
$25.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Illinois, Wheeling
Aug 05, 2025
Position Summary We are seeking a detail-oriented and customer-focused Inside Sales & Customer Service Representative to support our sales operations and ensure a seamless customer experience. This role involves managing customer orders, resolving inquiries, and collaborating across departments to deliver timely and accurate service. The ideal candidate will have strong communication skills, technical aptitude, and a proactive approach to problem-solving. Key Responsibilities * Generate accurate customer quotations based on requested products or services. * Enter sales orders received via email, phone, or fax into the ERP system, verifying all customer details, billing information, part numbers, and specifications. * Send order confirmations and maintain consistent communication with customers throughout the order lifecycle. * Identify and resolve discrepancies related to customer purchase orders. * Monitor order progress and expedite shipments as needed to meet customer expectations. * Collaborate with internal teams (e.g., production, scheduling) to provide updates and technical information. * Track shipments and provide proof of delivery upon request. * Maintain and update customer records in the management database. * Manage customer complaints and ensure all documentation is completed accurately. * Support the Regional Sales Manager by handling inquiries during travel or remote work. * Handle inbound customer service calls, including call routing, order entry, quote generation, and technical support. * Digitally scan and organize job orders and sales documentation daily. Required Skills & Qualifications * Minimum 2 years of experience in inside sales or industrial customer service. * Proficiency in Microsoft Word, Excel, and general computer applications. * Strong written and verbal communication skills with a professional tone. * Excellent analytical and problem-solving abilities with sound judgment. * Critical thinking skills and the ability to make decisions within defined parameters. * Ability to work effectively in a collaborative, team-oriented environment. * Exceptional attention to detail and ability to manage multiple tasks under pressure. * Solid math skills, including unit conversions and pricing calculations using imperial and metric systems. * Familiarity with industrial products is preferred. Top Skills * Customer Support * Customer Service * Order Management * ERP System Proficiency * Communication & Documentation Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.