Facilities IWMS Solutions Engineer III

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Finance and Operational Excellence department within Facilities and Business Operations is seeking to hire a Facilities Integrated Work Management System (IWMS) Solutions Engineer III. This role is essential to ensuring the reliable operation, performance, and continued development of key systems that support Facilities operations-most critically, the AiM IWMS, the ReADY Request portal, and the Go Mobile App. This person will be responsible for troubleshooting, reporting, integration, and technical development of these systems.

Responsibilities:

• Troubleshoot and resolve system errors within the AssetWorks IWMS suite (AiM, ReADY Request, Go Mobile App), ensuring reliable access for facilities staff and the campus community. Provide technical assistance for mobile device setup and usage.

• Develop training materials and documentation to guide users in effectively navigating the IWMS platform in alignment with established business processes.

• Design, develop, and execute complex SQL queries, including joins, views, and normalized data structures, to extract, manage, and maintain data integrity within IWMS and integrated systems.

• Create and deliver operational and financial reports using tools such as BIRT, Excel, Power BI, Crystal Reports, and Tableau to support data-driven decision-making.

• Support the implementation, integration, and maintenance of external platforms (e.g., E-Builder, PeopleSoft, Workday, Simple K, Willow, Fuel Master) to meet evolving business and operational needs.

• Collaborate with a wide range of stakeholders-including facilities technicians, supervisors, students, faculty, project planners, and financial managers-to identify technical issues, gather requirements, and deliver user-focused solutions.

• Develop and optimize data manipulation statements (insert, update, delete) and program scripts in JavaScript to automate processes, enhance system functionality, and improve operational efficiency.

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 5+ years of professional experience supporting enterprise software systems, with a focus on facilities management, asset management, or integrated workplace management systems (IWMS).

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

• Hands-on experience with the AssetWorks IWMS suite (AiM, ReADY Request, Go Mobile App) or comparable IWMS platforms.

• Strong customer service orientation with the ability to interact professionally and provide courteous responses to inquiries from internal and external partners.

• Proficiency in SQL (including complex joins, views, and DML operations) for data extraction, analysis, and management.

• Demonstrated ability to develop interactive reports and dashboards using tools such as BIRT, Power BI, Crystal Reports, Excel, or Tableau.

• Experience integrating enterprise platforms such as PeopleSoft, Workday, E-Builder, or similar systems.

• Strong JavaScript scripting skills for automation, workflow customization, and enhancing application functionality.

• Proven ability to create user training materials, technical documentation, and system guides for different user groups.

• Excellent interpersonal and communication skills with a track record of successfully collaborating with technical and non-technical stakeholders, including trades staff, IT professionals, project managers, and university leadership.

• Experience working in higher education, public sector, or facilities operations environments is highly desirable.

• Familiarity with mobile device management (MDM) tools and mobile app deployment/support.

Special Instructions to the Applicants:

The anticipated salary range for this position is $76,000 to $95,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

This position may be eligible for a sign-on bonus.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Software Systems Engineer III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.