Community Banking Ops Partner

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Community Banking Operations Partner is primarily focused on partnering with senior-level Community Banking management within a specific region/area and serving as a liaison for the banking centers and back-office. Candidates for this position would need to reside in the North Dakota or Northwest Minnesota region. This position serves as the operational voice for the banking center team members and aids by assessing and documenting the level of operational focus, integrity and control strategies through the execution of banking center audits. This position is also responsible for conducting a root cause analysis of common audit findings to identify opportunities for process improvement and adherence. Executes training plans and assists management in growing sales by identifying process improvement opportunities and implementing efficient frontline processes designed to enhance the client and team member experience. This role will also work closely with Facilities and other internal business partners relative to new banking centers, remodels, and consolidations. Through effective management and execution of these responsibilities, the Community Banking Operations Partner's goal is to achieve a positive and consistent client and team member experience.

Salary Range

The salary range for this position is $51,700 - $101,500 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Key Accountability 1 - Policy/Procedure Support

Assess current banking center processes and workflows for efficiency opportunities and make recommendations for business process improvement, placing emphasis on enhancing the client and team member experience.

• Perform regular site visits to ensure optimal operational performance and preparedness for audits; analyze audit results and work with banking centers to ensure proper training and adherence to policy.

• Attend Community Banking Executive meetings to provide operational updates and to field issues, questions, and ideas; serve as an escalation resource for any issues or concerns involving banking centers.

• Perform root cause analysis when internal control breakdowns occur and identify opportunities to simplify adherence to procedure.

Key Accountability 2 - Audit/Training

• Conduct all phases of a banking center audit including planning, examination, reporting and business partner follow-up in accordance with bank standards to identify critical areas of risk and control activities.

• Maintain a firm understanding of banking center procedures, processes, and workflow to ensure accuracy when completing audits.

• Monitor and track completed quarterly surprise cash audits and safe deposit audits conducted by banking centers.

• Train new managers and market service leaders on the banking center's operational tasks, duties and responsibilities, and the importance of maintaining operational integrity in the banking center.

Key Accountability 3 - Equipment/Codes/Special Projects

• Collaborate with vendors and internal business partners relative to new banking centers, remodels, consolidations, and equipment installations along with replacement and repair of existing equipment.

• Interface with business partners on systems implementation, while also escalating technical issues impacting service delivery for banking center team members.

• Work with business partners to support the Bank's vision for banking center design models through the implementation of innovative technology and equipment.

• Assist Security by issuing, deleting and updating combinations on locks that secure cash and other valuables within the banking center.
• Provide operational support during mergers and acquisitions, banking center openings, and consolidations.

Key Competencies for Position

Promotes Change: Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Identifies and recommends changes to leadership to improve performance.

Strategy in Action: Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.

Compelling Communication: Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution, and checking for satisfaction.

Makes Decisions & Solves Problems: Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Takes action that is consistent with available facts, constraints and probable consequences.

Delights Clients: Passionately serves internal clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.

Leads Inclusively: Gathers information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g., social norms, decision-making approaches, and preferences).

Personifies ONB Culture: Consistently demonstrates Old National's culture and values in daily interactions.

Qualifications and Education Requirements

• Bachelor's degree in business or related field preferred OR HS diploma with equivalent experience
• 4+ years of banking center experience or banking center support role
• Prior banking center management or commensurate experience strongly preferred, with proven track record in risk management and business process improvement.
• Strong change management and implementation skills required, with the ability to motivate and influence others.
• Strong understanding of key banking center processes, procedures, and regulations
• Excellent communication skills in both verbal and written format; ability to present ideas and recommendations.
• Ability to work with little-to-average supervision and follow a strategic plan.
• Must be able to identify/resolve problems and improve processes quickly, effectively, and professionally.
• Must be detail oriented, with strong analytical and organizational skills.
• Proficient in business reporting applications and Microsoft Office365 suite including Excel, Word, and PowerPoint.
• Frequent travel to banking centers required. Prior project management experience preferred.

Key Measures of Success/Key Deliverables

• Successful completion of all annual banking center audit finding verifications
• Execution and delivery of assigned projects on time with positive results
• Consistently achieve individual performance goals

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank.

Join our team!