Director PIVOT Operations

What you will be doing:

The Director PIVOT Operations is a subject matter expert on the PIVOT platform and will lead PIVOT partners through implementation of the platform and provide direction and leadership on how to use the system for maximum value. This role provides ongoing support to executive leadership teams and will use the platform to identify performance improvement opportunities for Customers. This position is responsible for relationship development, customer satisfaction, quality of results and project profitability.

The Director PIVOT Operations must have a strong background in medical group finance and/or operations, have excellent executive level communication skills, analytical skills, and be comfortable working in large data sets.

Key Responsibilities

Subject Matter Expertise- 40%

• Provide technical and operational training to PIVOT partners to find margin improvement opportunities across various levels of users (e.g., executives, practice leadership, providers, etc.)

• Troubleshoot access, data integrity issues, or functionality issues with the ability to communicate findings to the portfolio and development teams.

• Expert use the PIVOT platform to create custom, repeatable, business intelligence reports

• Participate in product development and methodology to continue driving features, functionality, and value for PIVOT partners.

• Contribute as a content generator and presenter for

• Provide thought-leadership and assistance to other team members to support continued growth of PIVOT.

• Provide support to junior team members related to the platform, client interactions, implementation leading practices, and reinforcing team culture

Client Management - 40%

• Serve as primary point of contact for PIVOT partners including the fostering of positive relationships with client SME and executive team members.

• Responsible for client's usership, platform adoption, and active engagement with the PIVOT platform.

• Facilitate executive relationships with advisory leadership for opportunity identification.

• Document success stories and ROI for marketing and publication.

Project Oversight - 20%

• Lead new client implementations, facilitating decision-making, roll out strategy, and building trust and confidence in the PIVOT platform.

• Organize, lead, and facilitate workstreams related to product development, member events, methodology, and process changes.

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Physician practice / medical group finance and operations

• Professional C-suite level written and verbal communication.

• Strong analytical skills and experience working with large data sets

• Ability to lead executive leadership teams through critical decision making

Experience:

• Experience managing physician practices / medical groups.

• Experience working in a medical group BI team.

• Experience preparing and delivering reports to executive leadership teams

Education:

• Degree in healthcare, business, or data system related fields.

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance

* 401k retirement program

* Paid time off

* Participation in Premier's employee incentive plans

* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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