Front Desk Agent - Falls Lodge

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

General Duties:

• Responsible for the efficient and professional running of the front desk, including relationships with other departments.
• Report to work on time, in proper and clean uniform, including name tag.
• Be knowledgeable about daily hotel operations, check daily event sheet, message boards and be up to date with all changes, new procedures and events.
• Get a daily briefing about events to effectively deal with all foreseen situations.
• Know room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
• Operate Agilsys software, take same day reservations and know how to enter a reservation into Agilsys.
• Perform guest registration and room assignment and accommodate special requests of all customers.
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings.) Know how to handle safe deposit boxes.
• Handle mail and messages properly and on a confidential basis.
• Ensure the cleanliness of the front desk and back-office area. Utilize spare time for cleaning. Keep computer equipment clean.
• Assist guests with problems and questions as required. Ensure that all guest problems are resolved.
• Assist fellow associates in their jobs to ensure that all jobs are done on time.
• Use your PMS password with discretion; log off the terminal when leaving the area.
• Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice.
• Handle late charges according to the established procedure.
• Bank out at the end of the shift by following established procedures.
• Report any unusual occurrences or requests to the manager.
• At all times, strive to represent Horseshoe Bay Resort in the most professional manner.
• Stand alert at all times, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the guests.
• Be familiar with the AM, PM and Graveyard shift daily checklists to ensure smooth daily operations.
• Adhere to safety policies; report all accidents immediately. Support all safety programs. Ensure that proper safety instructions are given before operating any equipment.

Employment Standards:

• High school diploma or equivalent.
• Good logic, typing, and computer skills.
• Pleasant demeanor, ability to deal with the public.
• Sense of urgency, self-starter.
• Must be well groomed and conform to the hotel's dress code to include closed toe shoes.
• Must be able to deal with the public in a professional and courteous manner, to include conflict situations.
• Know all emergency procedures and how to act upon them.
• Have good knowledge about the area and the environment.
• Must be able to comprehend reading materials; speak, read and write English.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.

Required Certifications:

• Minimum age requirement - 18+
• High school diploma or equivalent

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 25 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Demonstrated understanding and knowledge of the application of sanitation procedures.