New

EV Call Center Representative

TEKsystems
$19.00 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Grand Rapids
Aug 08, 2025
The ideal candidate will have call center experience and electric vehicle knowledge! Job Description ROLE/TEAM OVERVIEW: Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners. This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the OEM (original equipment manufacturer) and their brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. KEY RESPONSIBILITIES / ACCOUNTABILITIES: * Serve as the product experts for the current EV product line up, additional EVs in the future and all associated products/services. * Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions * Take ownership of customer interaction and ensure that all customer questions are answered * This position will be 80% phone work and 20% chat and email follow up and post case documentation. Skills typing, call center, high volume call center, technical support, customer service oriented, customer service, social media, marketing sales, writing skills, communication and writing skills Additional Skills & Qualifications * Associates degree is preferred NOT REQUIRED * 1-2 years of experience in Customer Service related profession * MUST have high volume call center experience this time. * Ability to quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle * Basic understanding of electric vehicles and home charging options * Computer navigation and typing proficiency #priorityeast Pay and Benefits The pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.