Digital Experience Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Fairfield
Aug 09, 2025
Description This position will be a CLIC Tech role supporting the Digital Experience team. This person will be taking phone calls and potentially supporting processing work. This role will be troubleshooting for the CLIC Tech and CLIC Advisor teams. Looking for someone with previous customer service experience and basic computer knowledge. This person must be computer savvy as they are assisting customers with their technology and account issues! Job Summary: * Provide excellent customer service to internal and external customers * This role will be taking around 15-20 calls per day around weeks 3-6 and expect to grow to 30-40 calls a day by 6 months. * Act as a primary contact for all operational activities related to departmental systems; including but not limited to troubleshooting issues, processing activations and deactivations; and providing information and reports related to departmental systems upon request * Act as a primary contact for troubleshooting issues from rep-advisors and company associates, interfacing with the Information Systems department; and escalating issues in a timely manner to obtain resolutions as quickly as possible. * Deliver professional presentations and both formal and informal trainings during conferences and as * requested * Develop an understanding of other company technology systems that interface or could be used with or to troubleshoot inbound inquires related to departmental systems * Capture essential data used for team metrics, accurately, and in a timely manner Skills & Qualifications Previous customer service experience - retail, service industry, restaurant experience - 1+ years Positive attitude and growth mindset Basic computer knowledge and experience- must be tech savvy for this role to assist others! Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fairfield,IA. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.