Customer Experience Agent

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Aug 09, 2025
About the Role We are seeking a dedicated and detail-oriented Customer Experience Agent to join our dynamic team. This role is ideal for individuals with a passion for helping others, strong communication skills, and the ability to thrive in a fast-paced call center environment. You will be the voice of our organization, supporting tax professionals and their clients by providing accurate account information, promoting services, and ensuring a seamless customer experience. Key Responsibilities * Deliver exceptional customer service via phone, chat, and email * Answer inbound calls within 30 seconds; handle 50+ calls daily * Conduct outbound call campaigns to existing customers * Navigate system applications efficiently to provide accurate account details * Complete customer request forms and document interactions for trend analysis * Maintain high accuracy while managing multiple customer interactions * Meet or exceed service level goals (90%+ call volume and quality standards) * Support seasonal ramp-up for tax-related projects Required Qualifications * High school diploma or GED * Minimum 2 years of customer service experience (call center preferred) * Strong verbal and written communication skills * Proficient in computer and data entry tasks Employee Value Proposition (EVP) * Performance-based incentives and giveaways * Unlimited overtime opportunities during peak season (February) * Supportive team environment with a spacious break room and cubicle layout Why Join Us? This is a great opportunity to be part of a growing team that values customer satisfaction and employee development. You'll play a key role in supporting our end-of-year tax project ramp-up, making a direct impact on our clients and their success. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.