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District Service Manager - Marine

Honda North America
United States, Pennsylvania, Philadelphia
July 07, 2022

Honda has a clear vision for the future in 2030, and it's a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions.

In this role, you will be responsible for delivering technical service support, education and problem resolution directly to dealers, to positively impact retail customer satisfaction. Travel to dealers on an as needed basis to serve as a guide to enhance the dealer's service efforts. Visit all new dealers to initiate understanding of how Honda Marine operates in all product support phases and what responsibilities the dealer has to Honda Marine and the mutual customer. Educate dealership personnel in each of the dealership's service realated departments as to Honda Marine policies, procedures, general Honda Marine operations and product technical items. Retrieve marketplace information of Honda product performance in order to help improve products for the future. Primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction. This particular role is expected to provide support and service for the Northeast Region over into the Ohio Valley/Midwest territory. In your pursuit of impeccable quality, you set and execute the strategy, and manage customer and vendor relations. Your endless curiosity will drive innovative activities.

At Honda, our associates take pride in their responsibilities. A typical day for a District Service Manager (Marine) will:

  • Provide customer support for dealers and retail customers
  • Provide field technical product information
  • Complete special projects as assigned
  • Maintain standards of performance for the department's mission

We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic. To bring the future to Honda as a District Service Manager (Marine) you must have:

  • A Bachelor's degree in Business or an Industrial Field is preferred, or equivalent work experience in a related technical field. Vocational or marine technical training education is desirable. 3 years of technical and at least 2 years of management experience at a retail or wholesale level in the marine (or related) industry, to include service management, field service representative, or technical training
  • Must have a good working knowledge of the marine industry, marine industry products, excellent technical understanding of marine internal combustion engines, marine drive lines, marine riggings, diagnosis, and repair.
  • Ability to deal with people and complex issues is an essential part of this position
  • Good interpersonal skills and the ability to communicate on any level with internal or external personnel, as well as strong negotiation skills and motivation is a must
  • Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment, and working knowledge of computer systems and all common office program applications for reporting and presentations

Total Rewards

  • Annual Bonus Program
  • 401K Program
  • Comprehensive Healthcare Plans
  • Holistic Wellbeing Program
  • Disability & Life Insurance
  • Honda Product Programs
  • Company Vehicle Provided

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.