Desktop Support Technician
| O'Reilly Media Inc|
|August 04, 2022|
About your team
The Desktop Support Technician is part of the IT Operations department helpdesk team which is currently a multi-person distributed team based in Sebastopol, Boston, UK, and APAC. The team is a tight-knit group that enjoys customer service, destroying problems, and creating innovative solutions to make our customers' lives better. We are highly collaborative and enjoy sharing our knowledge and expertise. We help some of the smartest people work on some of the most advanced concepts in the industry. This position is located at our Sebastopol, CA office and will report to the Helpdesk Manager.
About the Job
The Desktop Support Technician is responsible for building & maintaining the desktop systems and software for the majority of computers at O'Reilly Media, Inc.. This includes, but is not limited to, Macintosh and Windows PCs, printers, and services. Additional tasks include installing/configuring new desktop/laptop hardware, system performance tuning, and general maintenance (anti-virus, backups, etc.).
The position is responsible for the following
About O'Reilly Media
O'Reilly's mission is to change the world by sharing the knowledge of innovators. For over 40 years, we've inspired companies and individuals to do new things-and do things better-by providing them with the skills and understanding that's necessary for success.
At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O'Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.
Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.
At O'Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.Learn more: