AFSCME Unit 7 - Technical
About the Job
Hiring Salary Range: $48,000 - $52,000 DOQ
The Senior Electronics Technician will:
- Assist with the proper installation and maintenance of all audiovisual equipment systems in classrooms, while utilizing industry safety procedures.
- Diagnose and implement proper repair procedures for all non-functioning audiovisual equipment in classrooms.
- Review, complete and submit the proper paperwork on a timely basis for activities directly assigned.
- Assist other technicians and departmental personnel as necessary to achieve established departmental goals.
- Perform all other duties as assigned in individually assigned specialized repair and maintenance areas.
- Construct AV system equipment racks for installation according to current established departmental standards.
- Assist as directed with the sales and marketing of the CTS department.
- Overtime may be required during academic breaks or high volume periods.
Technology Installation, Maintenance, and Repair: (70%)
- Install data projection systems, automation control systems, computer, Ethernet interfaces, and associated media equipment.
- Build and install equipment racks, install and terminate cable, perform operational and quality verification testing of installed systems.
- Develop increased skill level in isolating and determining best practice repair methods for increasingly complex presentation equipment operations, repair, and maintenance.
- Diagnose, troubleshoot, and perform repair work of audiovisual equipment according to industry standards.
- Increase knowledge and understanding of performing repairs of customized presentation technology systems.
- Work independently on performing and diagnosing field repair problems.
- Perform assessment and repair of digital signage equipment as needed.
- Assist departmental personnel as necessary to achieve established departmental goals. This may include, but is not limited to, inventory receiving, inventory counts, equipment repair processing with vendors, firmware upgrades, assisting drivers, making deliveries, or digital signage updates.
- Coordinate proper completion and submission of all paperwork associated with assignments in accordance with established procedures.
- Complete and accurately submit time cards on a daily basis based on time spent on individual projects.
- Participate as an active contributing member on all assigned team projects.
- Assist as directed with the sales and marketing of the CTS department.
- Perform various other duties, as assigned by management.
Customer Service: (10%)
- Build, foster, and maintain positive individual customer relationships when working with all assigned CTS customers.
- Communicate with customers concerning the affected repairs and maintenance services performed and any pertinent information about their system operation beneficial to the customer.
- Solicit feedback when in contact with customers about the performance and overall satisfaction with their installed audiovisual system and report feedback to Production Manager.
The University of Minnesota offers a comprehensive benefits package including:
- Competitive wages, paid holidays, vacation, and sick leave
- Low cost medical, dental, and pharmacy plans
- Health care and dependent daycare flexible spending accounts
- Excellent retirement plans with employer match
- Disability and employer paid life insurance
- Wellbeing program with opportunity to earn reduced insurance premiums
- Tuition reimbursement opportunities covering 75%-100% of eligible tuition
- Student loan forgiveness opportunity
- Opportunities for growth and promotion
- Employee Assistance Program
- High school graduate with at least two years of trade school education or other training in electronics with at least one year of recent experience. Equivalent combination of related experience and education may be substituted. Experience should include low voltage installation.
- Currently in possession of or in the process of obtaining a valid (Registered) current State of Minnesota Power Limited Technician license.
- Ability to think, troubleshoot, and make sound low voltage installation decisions in changing situations.
- Ability to lift and carry 60 lbs., bend, kneel, and climb ladders.
- Ability to incorporate new technology concepts and procedures into daily assigned repair and maintenance activities.
- Verbal and written communication skills necessary to work with a wide variety of knowledge and skill levels.
- Ability to prioritize multiple tasks and keep all tasks moving forward at all times.
- Ability to maintain composure in slow- and fast-paced daily activities.
- Extensive prior experience with standard laptop computer setup and associated software involving Power Point Presentation and LCD image projection.
- Experience with installations, repair, and maintenance of conferencing technologies
- At least one year of low voltage installation experience.
About the Department
The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. This mission includes the entire UMN system, of which ASR provides significant support to each campus and values their collaboration to improve the student experience. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better able to serve and represent our University community by ensuring we value differences and individuality.
The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.
The Office of Classroom Management (OCM) directly supports high quality teaching and learning by faculty and students in University classrooms. OCM is the central point of contact, and single point of responsibility and accountability, for all general purpose classroom and study space issues. OCM is a national leader in the coordination and operation of classrooms, and is focused on the continual improvement of teaching and learning environments. Classroom Technical Services (CTS) is the audiovisual (AV) branch of OCM, designing, installing and maintaining AV systems for OCM and other departments across the Twin Cities campus.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail firstname.lastname@example.org or call (612) 624-UOHR (8647).
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.