Operations Support Team Intern - Remote

The Operations Support Team Intern position is assigned to the Operations Support Team unit within the Security Operations Center (SOC). The primary purpose of this position is to gain experience while serving as an Operations Support Team member to help maintain the infrastructure used to monitor State, Local, Tribal and Territorial (SLTT) government networks.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

Triage issues related to network security device monitoring
• Field questions and customer requests received via phone and email to ensure all items are promptly responded to and completed in a timely manner
• Ensure that all open tickets are actively being followed-up on and tracked to completion
• Perform basic troubleshooting of the CIS Albert and other monitoring infrastructure
• Effectively transition action items to SOC Analysts and other teams as applicable
• Identify and escalate advanced issues to Device Engineering Specialists or Support personnel
• Other tasks and responsibilities as assigned.

• 2 years of study in Computer Science/Cybersecurity or related field
• Excellent interpersonal skills and professional demeanor
• The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**

*Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree.

• Criminal Conduct
• Dishonest Conduct
• Employment Misconduct
• Alcohol Abuse
• Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana.)
• False Statements
• Financial Issues
• Have not resided in the US for three (3) of the past five (5) years

It's A Plus If You Have:

• Working knowledge of UNIX-based operating systems.
• Basic scripting skills

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.