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Virtual Auto Damage Adjuster

Allstate Insurance

United States, Arizona, Carefree

September 03, 2022

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them.

Job Description

Now is an exciting time to join Allstate! One of the world's most trusted brands is building a team of enthusiastic colleagues, who together,and helpingguide customers to live a life well protected. Join us and you'll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.

Aday in thelife of aVirtualAutoAdjuster:

Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner

Efficiently write or review accurate estimates and supplements based onphotos/ video/ physical inspection

Review, reconcile, and negotiate with, repair facilities, customers and claimants
Perform parts searches

Primarily workingvirtually from home withoccasional travel for physical inspectionswithinthelocal market

Workinmultiple workstreams (QuickFotoClaims, Waivers, Virtual Assist, Tech Reviews, Total loss)

Use data and analytics toproblem solveand contribute to team goals by sharing ideas and opinions.

Flexibility to work independently as part of a virtual team.

In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.

You'reprovided withcomprehensivetraining:

We cover the cost to help you study for and earn yourlicense

We offer full paidvirtualtrainingpluson the jobtraining

Ongoing training opportunities for continuous improvement

What's in it for you?

Paid training and licensing

Internet reimbursement

Generouspaidtimeoff (PTO)

Tuition reimbursement

Discountedgymmemberships

Cafeteriastylehealthinsuranceplan-startsdayone!

401Kmatch andpensionplan

Volunteeropportunities +matchingdonations

Visit AllstateGoodLife.com to learn more

You're a great match for this role if youhave:

High School Diploma/GED or higher

You have at least 18 months auto estimating writing experience - CCC, Audatex, Mitchell

You have prior experience using the auto estimating program Mitchell

You enjoy the ability to work independently starting your day from home, and potentially traveling to various locations to restore peoples' lives through outstanding customer service

Previous customer service experience

Value providing an effortless customer service experience

Are organized and able to multi-task in a fast-paced environment

Are known for clear and professional communication - both written and verbal

Being bilingual and/or having prior military experience is a plus

Company Vehicle(vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business needs

Where and when will I work?

Candidate must reside in PST or MST time zones: WA, OR, ID, MT, WY, NV, UT, CO, AZ, NM

This position is not availablefor California, Alaska, and Hawaii residents

Work schedule:

8:30am - 5:00pm PST and 9:30am - 6:00pm MST

To be determined based on business needs.

Possible weekend rotations with comp day.

External Candidates

New hire sign on bonus$1500!

Compensation offered for this role is$51,600 - $71,050 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on , , and or watch a .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.