Business Systems Analyst - Annuity Systems (Virtual/Remote)

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Primary Responsibilities:

• Elicit, Compose and maintain business requirements for system enhancements and implementation of new products. Use multiple techniques such as interviews, group facilitation, prototyping, business process descriptions, data analysis, use cases or workflow analysis to capture the requirements based on the need. Work with software developers to help provide a clear understanding of the requirements. Ensure requirement documents are complete and conform to defined standards.
• Create, maintain and coordinate updates to system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance. Configurations should accurately drive calculations and processes defined in the requirements.
• Create and run queries to generate, validate, and analyze data from various applications.
• Create, publish, maintain and execute test plans and specific test cases for solutions based on documented requirements and systems design specifications. Review results with business to ensure test results are as expected.
• Diagnose and manage production defects to a successful resolution. Work with software developers within the team or across the organization to resolve problems. Test and document defect fixes and communicate resolution back to the customer. Consult with end-users concerning corrective actions as needed in a calm and professional manner.
• Provide end-user training when appropriate.
• Support system stability efforts by learning about the existing products and future product functionality, performing regression testing, identifying potential impacts to existing business, and helping to develop repeatable processes for future regression testing and future products/enhancements.
• Utilize appropriate project tracking methodologies and database(s) to manage multiple projects through the project life cycle. Document moderately complex project phases, provide regular status updates, and assist with creating effective release/implementation plans.
• Use leadership skills in all aspects of the position, work well with teammates and those outside the team, be collaborative in meetings and discussions and assist teammates as needed or required. Provide leadership for small project teams working on systems enhancements/new products to ensure timely and accurate delivery throughout the lifecycle.

Job Requirements / Preferences:

• Must have Life or Annuity experience. VUL experience preferred
• Experience on LIDP's Administrator (ADMI) systems preferred
• Experience with agile project methodology preferred
• Moderate analytical and problem-solving skills; competent to work in many system analysis phases and to consider moderate business implications of applying technology to the current and future business environment
• Ability to work effectively under very tight deadline pressure
• Clear use of the English language in written and oral communications and the ability to interpret and communicate technical information to non-technical personnel and vice versa
• Ability to act with diplomacy in resolving conflict, consulting and in acting as an agent in charge
• Must be self- motivated, able to work independently and willing to self-teach and take responsibility for ongoing professional development

Protective's targeted salary range for this position is $75,000 to $115,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.

This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits:

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits ( e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Diversity and Inclusion :

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.