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Customer Service Supervisor (Rangen Industries - Buhl, ID)

Wilbur-Ellis Company
United States, Idaho, Twin Falls
June 23, 2022

Description

Are you an exceptional leader with the ability to work well with cross-functional teams? Do you have experience in Agriculture or livestock feed? Do you have solid customer service skills with the ability to build strong relationships? Do you have experience using JD Edwards or another ERP software system? Do you have excellent communication skills? If so, we want to hear from YOU!

For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

Our mission at Wilbur Ellis Nutrition is to provide solutions that enable our livestock and aquaculture customers to flourish. This mission serves as the foundation for every decision we make to create the future of nutrition, from responsible sourcing to sustainability - and everything in between.

As the Customer Service Supervisor, your expertise will allow you to deliver customer-centered strategy by collaborating with cross-functional business partners including scheduling, production, technical sales, and key account management. Leveraging your skills and working with customers on the front line, you'll make a direct impact on the business to help our partners flourish. Along the way, you'll be guided by our deep-rooted culture and have the support and tools you need to do your job, learn, grow and succeed.

As a Customer Service Supervisor, you will lead the strategy and our customer service team, who process all customer orders while communicating directly with our partners as well as our Technical Sales team. You will be helping our production schedule while meeting our customer order expectations. You will drive, develop and influence our execution process and our operating procedures. This role is at the Buhl, ID location and is an onsite role.

Key Skills and Abilities:

  • Bachelor's degree and 3-5 years + related experience in leading customer service teams, executing order processing, and customer communication. Or relevant experience
  • Experience with a Tier 1 ERP, JDE experience preferred
  • Strong Microsoft Office skillset and experience - Office 365, Outlook, Excel, and Word
  • Experience in a Customer Service Supervisor function
  • Experience in agriculture or livestock preferred

Key Personal Attributes:

  • You enjoy influencing customer transaction processes and are an excellent communicator
  • You thrive in a fast-paced, dynamic environment where we process 100's of transactions daily
  • You are relationships focused both internally and externally and leverage that focus to enhance our culture
  • You are tenacious, dedicated, and thrive working with ownership, autonomy, and a healthy dose of competition

Specific Responsibilities and Deliverables:

  • Developing a world-class customer-centered order transaction strategy
  • Hire, coach, lead and develop high-achieving customer service specialists
  • Accurately process 100's of transactions daily while balancing communication with customers
  • Identifying customer insights that can assist the key account management team with delivering value
  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness
  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application

Compensation and Benefits:

  • Competitive annual salary (to be determined based on experience and other factors)
  • Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); pension plan, 401k match up to 3%
  • Drug-Free Workplace

If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!

Wilbur-Ellis Nutrition, LLC is headquartered in Vancouver, Washington, and is a marketer and distributor of value-added feed ingredients in North America and Asia-Pacific. Wilbur Ellis provides feed solutions to our customers and suppliers in the Livestock, Pet Food, and Aquaculture Industries. Providing a complete supply chain, including logistics, warehousing, and customer service, in addition to expertise in import/export and regulatory, sets Wilbur-Ellis apart from our competitors. We understand the importance of providing on-time delivery of specified products and honoring our commitments to suppliers and customers.

COMPANY CULTURE

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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