Service Technician
Andersen Corp. | |
United States, Kentucky, Louisville | |
Oct 21, 2024 | |
Job Details We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.
Responsibilities: *Communicate effectively with the Service Department; gather required information to service the customer. *Install, service or repair authorized product in customers' homes with accuracy and workmanship. *Manage and ensure adequate inventory of product, equipment and tools prior to on-site service. *Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit. *Interact and communicate well with customers. *Exhibit professional appearance and conduct while providing a world-class customer experience. *Ensure on-time arrival to daily customer appointments. *Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment. *Explain and provide detailed product operational instructions to customers. *Clean debris in each home after all service and repair visits. *Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts. Requirements: *Minimum of 5 years of carpentry. *Window and Door installation/service experience a plus. *3+ years of experience within a customer service/retail environment *An acceptable driving record. *Computer literate, as majority of paperwork is done electronically. *Ability to communicate clearly through writing. *Ability to follow procedures in any situation. *Excellent customer service skills and natural desire to make a customer happy *Flexible, fast-paced and copes well under pressure *Commitment to personal and professional standards of excellence *An ability to deescalate situations while meeting with a customer in person. |