Service Desk Analyst

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Job Description:

Oregon State Treasury is recruiting for the position of Service Desk Analyst.

This position is responsible for handling and responding to IT related incidents and requests that come to the IT service desk; installs software and manages workstation hardware, security, patching, and upgrades; ensures the management of activity directory and mobile devices; contacts technology vendors for service and troubleshooting; ensures that assets are assigned to users; responds to service desk procurement tasks; documents resolutions and updates knowledge articles; provides new hire computer and technology orientation; performs patches in SCCM on servers; and provides technology assistance during board meetings. incident and resolution.

This is a SEIU represented position. This position is classified as an Information Systems Specialist 4.

Job Duties

• Work with OST users, other State agencies and Treasury customers.
• Perform installation of software and management of workstation hardware security, patching, and upgrades.
• Follow procurement process for technology and software procurement.
• Contact technology vendors for service or troubleshooting of applications.

• Ensure assets are assigned to users/locations in Asset Management systems as they are distributed. Respond to Service Desk procurement task.
• Document resolutions, and update knowledge articles and procedures as appropriate.
• New Hire Orientation for technology, remote or in person.

Work Schedule

This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from Treasury's office in Tigard. The schedule will be approximately 90% time spent remote with quarterly in office presence with additional time in the office when remote support is not sufficient.

Salary

The salary range for the Information Systems Specialist 4 position is $51,816-$78,360 annually.

Minimum Qualifications for Our Position

• Three (3) years of information systems experience in service desk analytics; OR
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in service desk analytics.

Desired Attributes for Our Ideal Candidate

• Experience in Information Technology.
• Experience with customer Service in user support roles for a range of software and systems.
• Software experience with Windows OS, Microsoft System Center Configuration Manager, Internet Browsers, Microsoft Office Suit, Microsoft Active Directory.
• Understanding of cyber security practices, and application of those practices in a financial services environment.
• Experience in IT asset management, software licensing and enterprise procurement practices.
• Experience in documenting incident resolution, knowledge articles and delivering customer focused trainings.
• Experience working as member of project implementation or a subject matter expert on projects.
• Excellent written and verbal communication skills.
• Self-motivated with excellent attention to detail and accuracy.
• Adaptable, flexible, and tolerant of ambiguity.

Important Application Details

In order to apply and be considered for this position, you are required to upload your resume, and a cover letter describing how your experience, training and education have prepared you for this position.

We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool. If interested, please apply early.

Benefits of Joining Our Team

• Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share);
• Robust paid leave package, such as vacation, personal business, holidays, sick leave, and special holiday leave;
• PERS retirement benefits;
• Support with training and development;
• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF);
• Optional benefits include optional life, short & long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, weight watchers, and more!

About Oregon State Treasury

Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for governments, and empower Oregonians to invest in themselves and their loved ones for a more secure future.

We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual.

We are devoted to prioritizing equity and addressing racial disparities, as well as ensuring a safe and accessible working environment for all. We believe all of this empowers our success and makes Oregon State Treasury an excellent place to work.

Oregon State Treasury is led by State Treasurer Tobias Read. As Treasurer, he is the state's financial leader, the custodian of public funds and chief investment officer. We prioritize investing for the long term, doing business the right way, and empowering Oregonians to invest in themselves. We're proud of the work we do to help families, governments, and businesses succeed.

Our Values and Principles

INTEGRITY---INNOVATION---DIVERSITY---TRUST---PROFESSIONALISM---ACCESSIBILITY

Please visit the following webpage to learn more about Oregon State Treasury:

Special Information

• Prospective employees are subject to an extensive background check that may include, but not be limited to, validation of all application materials, prior employment and personal references, credit history, driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.
• OST does not offer visa sponsorships, and within three days of hire, the successful candidate will be required to complete the U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States.
• Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: . You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
• OST is an equal opportunity, affirmative action employer committed to a diverse workforce.
• Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please call Oregon State Treasury at 503-378-4000 and request to be connected to Human Resources.