IT Systems Specialist III

The GEICO Katy, TX IT Department is looking for a highly motivated candidate to join our team. We are looking for a dependable individual seeking a career in the information technology field. The ideal candidate will be experienced in supporting a Microsoft client/server workshop with a Windows10 client background, CISCO VoIP phone system and an Ethernet router/switch network in a 800 plus user environment. This job requires an understanding of the importance of 100% uptime during prime business hours. This position is considered a day shift job that requires being on-call 24/7 on a rotating basis. Lifting 50 lbs. is a must. A technical assessment will be given to qualified candidates. Pay will be commensurate with experience and skills.

Responsibilities:
1. Selected candidates must be able to troubleshoot and assist with the Tier 2 support tickets; examples, moves, keyboard and mouse replacements, monitor installations and cleanup of the rooms and communication closets.
2. To provide support for the LAN technicians as well as end user workstations.
3. Resolve basic problems with computer and network systems
4. Install computer and network systems following set procedures
5. Provide basic customer support for computer and network systems

Requirements:
* Bachelor's degree in Computer Related field and 5 years' experience preferred
* Must be able to lift Servers, PCs and printers in the 40 - 50 pound range
* Strong communications, both written and verbal
* Experience with technical writing
* Able to multi-task and work effectively as part of a team

Qualifications

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

• Must be able to use a PC
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information, and follow processes that have been published
• Must be knowledgeable of software coding and following standards and processes that have been published and the guidelines for the design
• Must be able to provide system training to team members as needed
• Must be able to communicate in a clear, concise, professional oral or written manner, to be understood by customers, clients, co-workers and other employees of the organization
• Must be able to perform under pressure and stressful situations
• May be required to be on call for production support 24x7
• Must be able to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our * that includes:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.

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