Solutions Specialist

Travelport is a place of opportunity. It's our incredible team that makes our company great - our people drive our winning culture.

What's Travelport?

Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel's complex ecosystem.

What does a great Solution Specialist do?

Solution Specialist manages a portfolio of regional solutions, either created by solution development or in partnership with tech partners/third parties, which supplements Travelport core products in meeting regional customer segmentation and requirements.

The role holder works closely with the customer and solution consultant in clearly understanding and documenting the requirements that are used by a developer to develop the solution. Solution Specialist is responsible and accountable for documentation, QA, testing and bringing the solution to the customer and market as well as measuring the success of deployed solutions.

The role holder must ensure high levels of customer satisfaction through delivering and implementing Travelport products and solutions. The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site support provided to the customers and to the solution development team

Responsibilities:

• Subject Matter Expert (SME) of assigned portfolio of solutions along with strong knowledge and understanding of the Travelport product deployed in the region.
• Lead the delivery and implementation of Travelport solutions in the customer environment.
• Engaged in undertaking quality user acceptance testing of all Travelport and 3rd party products prior to production release within the markets and ensure integration into the core systems is successful.
• Generating product awareness across the business and providing tools, information, and knowledge transfer to predominately to internal teams but may have some exposure to external customers.
• Contributing to the business case development process, by collating relevant local market information for the non-strategic products.
• Manage a small portfolio of Travelport and/or 3rd party products.
• Maintain awareness of the competitive position of Travelport products in the market(s) and provide feedback to the content portfolio leads for the 3rd party products.
• Review customer feedback and lessons learned to contribute to the continued tailoring and refinement of the market deployment approach.
• Lead internal training sessions with Commercial and Support teams across the product portfolio. Conduct product demonstrations for clients and internal departments.
• Contribute to the creation and development of product deployment approach on behalf of the market to ensure regional nuances are highlighted and addressed.
• Participate and conduct customer business reviews, in line with Discovery NBI process, supporting new and existing clients and working closely with the Solutions Managers to prepare final recommendation document.
• On occasions attend customer meetings and presentations to fully understand the issues affecting the customers and feed information back into the global product portfolio leads.
• Identify gaps where new or bespoke development may be required
• Regularly interacts with other members of Product, Proposition and Solutions teams across the region.

Requirements:

• Graduate or equivalently qualified by experience
• Experience of global company environment within the travel industry having progressively taken on increasing levels of responsibility for a portfolio of products
• Must have an excellent understanding of the travel industry
• Detailed knowledge of all Travelport products
• Expert knowledge of the competitive landscape
• Outstanding communication and presentation skills
• Strong analytical thinking and clear oral skills to present content to various audiences - senior management, sales, technical and support staff, internally and externally
• Strong initiative and follow through skills with high attention to detail
• Demonstrates ability to manage and deliver on times against multiple priorities
• Excellent customer relationship skills
• Ability to work effectively with individuals at all levels of the organization
• A second language would be preferable

As we evolve and grow as a business, so will you.

You will thrive within an inclusive and diverse workplace where you are encouraged to think differently, and have the courage, confidence & ambition to challenge what's been done before, and be bold to win!

Benefits of working at Travelport

We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, disability, life, a competitive 401(k) match. We make health and wellness a priority and offer a generous paid time off policy as well as contributing to our communities with an annual volunteer day off.

Salary Target: $75,000-$90,000

Interested? We'd love for you to get in touch!

*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there. *

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed