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Program Manager, Worldwide AppleCare Support Programs
Apple, Inc. | |
United States, California, Cupertino | |
December 05, 2022 | |
Summary
Posted: Aug 2, 2022 Weekly Hours: 40 Role Number:
200404417 The AppleCare Support Programs Team is seeking an innovative and passionate Technical Program Manager to oversee a growing portfolio of contact center projects. This position will work directly with Engineering and development teams daily on Software / Hardware projects. It will set strategy, evaluate ideas, prioritize features, define releases, manage product roadmap, timelines, budget, and provide regular updates to senior leadership on progress. This team is working with some of Apple's most advanced technologies including augmented reality (AR), virtual reality (VR), and machine learning (ML). They will influence worldwide support strategy for new initiatives, and build strong relationships with a broad set of teams. Collaborates across all phases - design, testing and implementation of the engineering project using breadth of technical knowledge and experience. Other key partnerships include members of all other AppleCare organizations, IS&T, Retail, Legal, Privacy, Product Marketing, Hardware Engineering, Software Engineering, Security, and more. This a key role in delivering AppleCare's capital investment portfolio. This role is onsite and can be located in Santa Clara Valley or Austin. Key Qualifications
Description A successful candidate will have the right balance of program management, project management, and technical knowledge to successfully deliver complex support projects in Apple's fast-paced environment. We are looking for an individual with a proven track record delivering projects with complexity at scale while meeting business objectives. Someone self-motived, who can grasp technical concepts quickly and adapt to change, while also being an effective liaison between business groups As a project manager you will have to manage risk, expectations, and outcomes throughout the whole project lifecycle. This is a complex and fast-paced, cohesive team with aggressive goals and tremendous drive. Education & Experience BA or BS degreein Computer Science, Computer Engineering or similar technical field Additional Requirements |