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Business Analyst I - Customer Care

Honda North America
United States, California, Torrance
1919 Torrance Boulevard (Show on map)
January 25, 2023
American Honda Finance

In this role as the Business Analyst Customer Care for the Business Operations Service department this position will be responsible for develop, lead, maintain and deliver small business initiatives benefiting internal and external customers, dealers, and associates. He or she will represent and advocate for the business product development as subject matter expert. Within the assigned process discipline achieve objectives including process maintenance and advancement, policy amendments, project requirements, testing, and field support.

At Honda Finance, our associates take pride in their responsibilities. A typical day as a Business Analyst will include but not limited to:

  • Analyse, prioritize, and resolve inbound filed support inquires
  • Work with IT, AHFC Service Centers to identify and develop processes to assist the achievement of domain targets
  • Partner and coordinate with corporate teams for solutions
  • Develop business requirements for small sized initiatives. analyse and identify issues on multiple customer accounts and make corrections.
  • Communicate with vendors and validate invoices/services are delivered.


We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic. To bring the future to Honda as an Operations Analyst, you must have:

  • Bachelors degree required.
  • 2 years of relevant experience
  • Captive / auto finance experience preferred.
  • Business analysis, process mapping, business requirement writing, analysis skills, system testing, project coordination.

Technical Skills

  • Business Analysis, Processing Mapping, Business Requirement Writing, Analysis Skills, System Testing

Core Competencies: Results Orientation, Influence and Impact, Service Mindset, Innovative Thinking, Business Acumen, Creating Teamwork, Valuing Relationships

Total Rewards: Competitive Pay, Bonus Program, 401K matching, Medical, Dental, Vision, Honda Product Purchase, Lease Car Program, Remote Work Opportunities, one day is the office is required.

American Honda Finance Corporation a subsidiary of American Honda Motor Co., Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color,

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