Strategic Program Lead, Customer Transformations

Key Job Role:

• Cross-PIN & Cross functional coordination of customer network design and deployment
  
  
• Deployment plan management: Coordinate and execute the customer Network & Feature based Workshops - help build the overall customer portfolio for the deployment, work on requirements gathering, finalize the architectural design, overall deployment plan (with targeted timelines)
  
  
• Manage project timelines, milestones, metrics, and install base summary, coordinate feature requirements documentations, & hardware lead times
• Capture all customer feedback in exec interlocks - directly represent the BU and present to the customer on regular BU update on the deployment plan
• Manage the strategic relations between field teams and the BU, and externally between Cisco and our customers and build customer confidence
• Complete a risk analysis on a bi-weekly basis and 7days of resolutions for deployment blockers at the initial deployment once the customer performs normal operations
• Work with the customer and review their plans and configs to ensure use cases are validated in a more realistic way.
  
  

• Excellent Communicator
• Passionate about people development, teaming, and building rituals
• Demonstrated excellence in highly matrixed environments, ability to get things done
• Strong planning and project management skills
• Highly capable working across senior leaders (internal & external) to drive alignment, understanding and results
• Loves a fast paced, high growth, ever changing environment!