Counselor Advocate-Relief
The People Concern | |
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, paid holidays, sick time, 403(b), retirement plan | |
United States, California, Los Angeles | |
Nov 21, 2024 | |
Counselor Advocate-Relief
Los Angeles, CA, USA
Req #355 Thursday, August 29, 2024
The People Concern JOB DESCRIPTION: Counselor Advocate - Relief Sojourn Shelter Sites Title: Counselor Advocate - Relief Department: Sojourn Project: Shelter Services Reports to: Program Manager Supervises: None Schedule: Days, Afternoons, Nights, 1st, 2nd, 3rd shift, as needed, on call Bilingual: Spanish/English strongly preferred Status: Full-Time, Non-Exempt Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan SUMMARY Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations. ESSENTIAL DUTIES AND RESPONSIBILITIES Working under the supervision of the Program Manager, the Counselor Advocate Relief will: 1. Maintain accurate progress notes and documentation of client services 2. Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPPA, safety and crisis intervention. 3. Responsible for providing direct services to clients: a. Assist with client crises as needed (life skills, conflicts resolution, safety planning, etc) using trauma-informed de-escalation and mediation techniques. b. Ensure implementation of empowerment model, harm reduction and trauma informed care methodologies. c. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. d. Assist with client entry and exit of shelter programs e. Assist with transportation of program participants and their belongings to meetings such as the court, doctors, community resources, and housing appointments etc. as necessary. f. Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. g. Provide child-care occasionally h. Ensure adherence to shelter guidelines for program participants under the supervision of shelter management. i. Provide resources and referrals as needed j. Assist with life skills support and education such as, grocery shopping, assistance with chores/cleaning, provision of child care, 4. Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. 5. Attend staff meetings, case conferences, training workshops, and community meetings as needed. 6. Take inventory of site needs and submit facility maintenance, IT, and supply order requests. 7. Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings 8. Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards 9. Participate in maintaining the organization and cleanliness of the shelter facility. 10. Work with shelter management to report credible suspicions of child abuse 11. Train, assist and provide feedback to volunteers 12. Other Duties as Assigned Specific Duties-Operations: Qualifications * Experience in social services program or case management preferred; 24-hour shelter experience preferred * Trustworthy, honest, and team player. * Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface. * Must exhibit sound decision-making ability related to crisis and safety planning * Ability to work with a diverse population and implement cultural responsiveness * Ability to handle communications with public, TPC staff and volunteers via phone or in person. * Literate with the ability to operate basic computer functions. * Able to maintain confidentiality. * Able to supervise sanitary conditions at all times in all areas including, client proms, general areas, and communal living areas. * Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight. * Understanding of Domestic Violence Survivor population and their specific needs for services * Use of own vehicle; responsible to carry all auto insurance legally required in State of California * Extensive experience working in social services field with direct experience related to provision of case management services preferred * Experience working in communal living or shelter environment preferred * Willingness to receive 40-hour Domestic Violence Training Work Environment
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. Benefits & Perks
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