Senior UX Researcher-Global Mobility Insights Product

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

A Senior UX Researcher is a critical position on our CXRD team! We work with product designers and cross-functional team-members to uncover insights about our customers' needs and help build data-driven products at Viasat. Are you passionate about User Experience? We're looking for someone who is a hardworking advocate for rigor and ethics throughout the research process and wants to play an active role in making human-centered products!

For this role, an ideal candidate is a subject matter expert in digital product development, specifically B2B and enterprise digital products involving complex data visualization and UX design and can quickly incorporate research into the process, drawing on their expertise and understanding of qualitative and quantitative research methodology. This candidate will be seen as a partner and will help teach and guide designers and cross-functional team members in how to understand user problems and apply research to their work.

• Collaborate with product designers and cross-functional team-members to define research questions and develop research plans
• Help partners incorporate complex technical or business requirements
• Assist lead researcher and lead designers in defining a research back-log while managing incoming research needs
• Design and execute both generative (e.g. contextual inquires, interviews, surveys) and evaluative research (e.g. concept evaluations, moderated and unmoderated usability tests, clicks tests, tree tests)
• Ability to a wide- range of research methodologies utilizing remote and in-person testing tools (e.g. UserZoom, Userinterviews, D-Scout)
• Assist product designers with prototypes and stimulus for research (physical and digital)
• Build and develop frameworks and research artifacts to help facilitate sensemaking (e.g. journey maps, personas)
• Stay informed on emerging UXR standard methodologies and trends in UX industry

• 4-5 years experience with a wide range of qualitative and quantitative research including generative (e.g. contextual inquires, interviews, surveys) and evaluative methods (e.g. concept evaluations, moderated and unmoderated usability tests, clicks tests, tree tests)
• Knowledge and experience web, mobile-web and native mobile technologies and agile software development processes Bachelors degree in a human behavior-related field (e.g. Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent work experience
• Previous experience working in a UXR function
• Fluency with a wide-range of official (e.g. Excel, UserZoom, Userinterviews, D-Scout, Dovetail) and unofficial UXR tools (Post-its, Freehand, Figjam, Mural)
• Efficient and methodical with synthesis and analysis (e.g. data hygiene)
• Excellent communication, presentation, and storytelling skills
• Excellent collaboration and facilitation skills
• Ability to work onsite 40% of the time in the Carlsbad, CA or Austin, TX office