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Home Health Clinical Supervisor - Face to Face

United States, Tennessee, Brentwood
10 Cadillac Drive (Show on map)
January 26, 2023

Position Summary

The Home Health Clinical Supervisor - Face to Face is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company, among all departments, and all external stakeholders. The Home Health Clinical Supervisor - Face to Face ensures presence of and regulatory integrity of face-to-face documents required to support delivery of quality care for home health patients and their families. S/he monitors documentation, compiles weekly, monthly and quarterly reports, and works closely with Program Leadership. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

Position Specific Responsibilities

  • Leads the implementation of a centralized face-to-face team, and services strategy to support the vision and mission.
  • Leads ongoing quality improvement and optimization of centralized face-to-face team, ensuring appropriate resources to support home health needs across the organization.
  • Serves as a leader in a coordinative role between customers and clinical departments for problem resolution and project evaluation.
  • Collaborates with key internal and external partners to ensure complete and compliant face-to-face documents to support patient care for the organization in a manner compliant with regulatory and data privacy requirements.
  • Oversees multiple partners across home health to produce deliverables within timelines and allocated budget.
  • Measures and reports on program KPIs to ensure initiatives are meeting or exceeding delivery goals, driving quality and service outcomes, and increasing ROI and revenue.
  • Partners with Clinical teams to report metrics that measure the success of programs and outcomes of patients served.
  • Collaborates with Finance, Revenue Cycle, Compliance/Legal, vendor(s), and other resources as needed to stay current on reimbursement and regulatory issues related to assessment and provision of face-to-face, and to optimize ROI and revenue.
  • Designs, implements, and evaluates staffing to effectively accomplish the goals and objectives of face-to-face program and partnerships.
  • Conceives plans, implements, and delivers innovative ways to better serve patients and build strategic alliances and partnerships that drives growth and market leadership.
  • Creates, maintains, and conducts annual reviews of all face-to-face operations policies and procedures, and supports agency and corporate policies, goals and objectives.
  • Directs team communication with attending and/or specialty physicians as required regarding measures to procure face-to-face documents and/or patient appointments, and measures and monitors response to measures implemented.
  • Prevents unwarranted ED visits and/or hospitalizations through timely face-to-face documents which facilitate timely patient care.
  • Ensures and provides education on face-to-face requirements and compliance with face-to-face regulations.
  • Provides/supports communication and education with home health teams to ensure timely compliance with face-to-face.
  • Manages and supports centralized team that procures, organizes, and maintains patient documents, works within document management systems and health care portals, processes electronic workflow, coordination notes, and completes administrative tasks within defined and required timeframes.
  • Participates in monitoring and auditing activities and investigations, and implementing quality improvement processes, as required.
  • Performs other duties as assigned.

Education and/or Experience

  • ASN or BSN degree from of an accredited School of Nursing required.
  • Minimum of three (3) years of experience in healthcare required; preferably in home health or hospice setting.
  • Knowledge and experience in face-to-face and quality improvement required.
  • Home Health OASIS knowledge preferred.
  • Proven leadership experience preferred.


  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
  • Language Skills: Communication is critical in this role. Effective communication skills include public speaking, active listening, knowledge of adult learning theory or principles, and the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
  • Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. During projects, daily use of smartphone and laptop is required.

Certifications, Licenses and Registrations

  • Active and unencumbered Registered Nurse license in state of employment required.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.