Information Center Receptionist
Job no: 511530
Work type: Full Time Hourly
Location: Elkhart, IN
Categories: Office/Clerical, Student Affairs/Student Services
|General Description of Position:
The Information Center Receptionist greets all visitors in-person at the Enrollment Center information desk, answers basic questions, provides general direction and enters them into queuing system to be seen by Enrollment Specialists, Academic Advisors or another student success staff member. This position also answers phone calls and conducts other general clerical assignments. This position provides welcoming hospitality for the campus.
Provide general information about admissions, registration, financial aid, orientation, assessment, business support, and the campus.
Assist with all special projects and mailings, as well as provide filing, data entry, telephone and clerical assistance for the various departments in Student Affairs.
Read and understand forms for all departments and provide proper forms to customers.
Verify completeness of forms and accompanying materials.
Maintain appropriate inventory of necessary student materials.
Compile information packets and mail as requested by the Admissions office.
Greet visitors and students, clarify and answer general questions, and/or enter student into queuing system to be assisted by team members.
Direct students to the correct location or refer to team members.
Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students and visitors.
Collect, date-stamp and scans student forms for back office/processing support.
Function effectively in a team environment.
Maintain working knowledge of emergency/safety procedures as provided by supervisor.
Be knowledgeable of the locations of the electronic and hard copy of procedures when applicable in order to deliver information as needed to customers.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
High School Diploma, GED or equivalent experience required; Associate degree or equivalent preferred.
Bilingual (Spanish/English) preferred.
Ability to operate office equipment.
Basic knowledge of Microsoft applications: Word and Excel.
Excellent customer service skills and communication skills.
No waiting period to enroll in benefits.
Employer contribution to retirement plan.
Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, fee remission, LTD, STD, Identity Guard, etc.
Paid time off: vacation and sick.
Paid holidays: 8 days plus winter break between December 25th and January 1st.
Free tuition for employee and dependents.
Professional Development opportunities.
Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.
Fully supports the College's mission and strategic plan initiatives.
Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.
10:00 AM - 7:00 PM, Monday through Friday
$35,000 - $38,000 annually
Diversity: At Ivy Tech Community College we honor and appreciate the diversity of our students, employees, and community. Ivy Tech seeks to embody individuals who vary in terms of race, national/ethnic origin, gender identity, sexual orientation, age, physical and mental ability, socioeconomic status, religious preference, veteran status, and citizenship, in the service of learning.
Equity: Ivy Tech Community College seeks to create opportunities for historically underrepresented populations to have equal access in hiring, compensating, promoting, providing services for, educating, and overall support.
Belonging: The active, intentional and ongoing engagement Ivy Tech Community College has with diversity - in its college community, in its curriculum, in its offices and workplace, and in the communities it serves. A sense of belonging refers to real and perceived social support on campus or in one's department, a feeling or sensation of connectedness, and the experience of mattering or feeling cared about, accepted, respected, valued by, and important to the campus community, including peers, colleagues, faculty, and staff. Ivy Tech seeks to provide a sustained welcoming and protected environment for all people, regardless of their background and identity, as all belong at Ivy Tech.
|Special Instructions to Applicants:
Attach a cover letter, resume, and 3 professional references (names, address, phone number).
Copies of transcripts may be required at time of interview. Original hard copies of transcripts will be required at time of hire.
Advertised: 26 Apr 2023 US Eastern Daylight Time
Applications close: 12 May 2023 US Eastern Daylight Time