Manager, IT Project Management-Remote United States

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Essential Functions and Responsibilities:

• *****INTERNAL POSTING UP UNTIL 03/07/2023*****
• Provides onboarding and employee lifecycle support for each direct report. Includes training and development, career development, promotion, etc.
• Provides measurable feedback to direct reports and suggestions for improved performance.
• Holds direct reports accountable to performance metrics.
• Ensures overall quality, consistency, and functionality of all work by team members to ensure a high level of performance and engagement of all team members.
• Uses quantitative and qualitative data to identify trends in issues and create strategies and recommendations for improvement and resolution.
• In partnership with the Portfolio Operations teams, actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, and balances multiple and competing priorities and executes accordingly.
• Develops and implements strategic initiatives to support projected strategic and operations growth.
• Research business strategies and recommends best practices and changes in technology related to the performance of Ed Tech Programs' and/or business initiatives Ed Tech is supporting.
• Works with cross-functional teams to determine current and future direction and create collaboration.
• Collaborates with other internal teams to understand individual and overall project needs, to help create a seamless student experience.
• Oversees all aspects of project management associated with agile value delivery, including initiating, planning, executing, monitoring, and controlling, and closing.
• Resolves issues or challenges associated with projects during any phase of the project life cycle.
• Assists and communicates with executive sponsors and business leadership in decision-making, project management, and initiative implementation.
• Acts as an escalation liaison on behalf of their teams to coordinate the resolution of impediments that hinder delivery capabilities and project completion outcomes.
• Provides regular project/change management updates, status, and targets to meet business deliverables.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Ability to organize, coordinate, and direct team activities and results
• Ability to coach and develop direct reports
• Ability to work effectively in a highly matrixed organization
• Ability to build relationships and influence at all levels
• Ability to be an agent of change in a rapidly changing environment
• Proven ability to analyze data to identify trends and drive innovative process improvement
• Excellent organizational and project management skills, including the ability to effectively handle multiple tasks and pay attention to detail
• Sound judgement and decision-making skills

Competencies:

Organizational Impact:

• Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office
• Develops, supports, and executes project/change management plans to accomplish the business outcomes and strategic goals of the college
• Assigns and distributes work
• Compiles data to prepare budgets

Problem Solving and Decision Making:

• Responsible for making moderate improvements of processes or systems to enhance performance of the job area
• Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience

Communication and Influence:

• Communicates within job area and occasionally with cross functional groups
• Ensures compliance with university policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures

Leadership and Talent Management:

• Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, termination, and promotion decisions
• Conducts performance reviews and may recommend salary reviews
• May complete assignments that are technical in manner in addition to supervising others

Job Qualifications:

Minimum Qualifications:

• Bachelor's Degree in a related field, or relevant work experience and certification(s)
• Requires broad management knowledge to lead the team. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University

• Project Management Professional (PMP) certification
• 5+ years managing projects
• 3+ years leading and managing people and teams

Preferred Qualifications:

• Master's Degree in a related field
• Project Management Professional (PMP) certification
• 5+ years managing projects
• 3+ years leading and managing people and teams
• Experience with technical project/program delivery within a higher education setting preferred

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As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.