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Senior Technical Engagement Manager (Remote)

Vendavo
parental leave, 401(k), remote work
United States, Atlanta
Mar 10, 2023
We're a growing team, and as we scale, so does our need to focus on expanding our customer operations team. As a Senior Technical Engagement Manager, you'll join a people-focused company that will lead Customer Operations client projects and ensures optimal service and issue resolution for our valued customers. You will play a critical role in collaborating with the cross-functional client and internal teams to provide best-in-class technical support and efficient project delivery while maintaining strong client relationships. THE OPPORTUNITY Plan, monitor, and ensure successful delivery of Customer Operations projects from the definition phase through completion. Manage and prioritize own activities to provide timely and responsive results for multiple clients and concurrent projects. Own the complete development lifecycle and be responsible for managing business and technical risks throughout the project. Manage, monitor and regularly report the overall program timeline, status, milestones, and risks. Manage resources (business and technical) within budget and project schedule. Lead cross-functional collaboration with internal and external teams to provide and maintain optimal system performance and stability. Act as an escalation point for client issues and risks, collaborating with client and internal teams to ensure efficient resolution of incidents. Responsibilities include managing and supporting client deployment events, operational support coordination, as well as planning and managing software upgrades activities. Cultivate and maintain client relationships, at both project and executive level and facilitate regular communications. Communicate effectively with clients to identify both business and technical needs and evaluate alternative solutions. Seek, implement, and train process improvements to increase overall team effectiveness THE SKILL SET Bachelor's or Master's degree or equivalent in Computer Science, Management Information Systems, Information Technologies or related field 7+ project management experience 7+ technical experience Knowledge and experience working with enterprise software, cloud architecture, and SaaS products Experience in integration and data exchange between software systems Experience delivering solutions and supporting fortune 500 global customers Strong verbal and written communication skills Ability to build trusted partnerships with executives and project teams, both internal and external Working knowledge of Software Implementation Methodologies Experience with Agile methodologies Knowledge of Project Management Software Tools, such as Microsoft Project and JIRA Pricing experience not required, but desirable Potential for travel, less than 20% Ability to manage multiple initiatives simultaneously THE BENEFITS Flexibility to work from home or in the office, depending on what works best for you Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work $110 a month to cover your cell phone and internet expenses High-end laptop (Dell XPS or Mac) Competitive pay and bonus/commission Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA) 401k plan with a 3% employer non-election contribution The national minimum salary is $119,200 a year + bonus and benefits. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Note: Disclosure as required by CA, CO, NY, and WA Pay Transparency Law THE VENDAVO STORY* Vendavo partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors like Ford, Avnet, and Medtronic to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products . OUR FUNDING We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE & YOU We collaborate with our customers unlike any others in our industry. Anchored in our values (Honor Our Commitments, Results Matter, Easy and Enjoyable, Innovative Wisdom, and Celebration of Community), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. California residents applying for positions at Vendavo can see our privacy policy . OUR TEAM IS GROWING. YOU WILL TOO.