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Sr. Program Manager

Advantest America
United States, Arizona, Chandler
280 South 79th Street (Show on map)
Sep 21, 2024
Managing and developing project plans Interacting with customers and application engineers to define the project scope so that all aspects are covered at the initial stage of quotation to cover quality, costs, and delivery requirements to meet expectations. Coordinate with suppliers as needed to align with the overall timeline of project management. Coordinate with internal team members during the production, assembly, test, and mechanical integration cycle to eliminate delays in the project plan. Review status with the customer and the management team Develop reports for quarterly board reviews with tier 1 customers and communicate internally to address outstanding action items. Interact with financial team to address customer concerns and delays in the invoicing and account payable process. Drive effective meetings with both internal and external teams Facilitate conference calls internally and externally to address project delays and setup recovery plans. Produce meeting minutes with action requirements of each member as a summary to maintain records and document discussion to clarify objectives. Timely resolution of issues and escalation as required to avoid delays in project completion Escalate scheduling concerns to the management team for authorization of additional resource requirements. Escalate quality and cost concerns to the appropriate manager as required to drive additional business revenue and align with customer's expectations. Identify strategic planning requirements with key projects to eliminate risk analysis on new project development. Ensure timely implementation of ECOs Timely integration of engineering change orders to ensure delivery schedules are not impacted. Create formal communication plan to both team members and management. Create and maintain project capital and non-capital spending plan. Support integration of project ECO and contract management system into the daily operation of the business. Ensure proper closure of customer related A/R issues Coordination with customers on action requirements to alleviate errors in communication and understanding the scope of work requirements for contract preparation. Evaluating schedule impacts arising from customer actions and change requirements. Evaluate risk management with open actions and coordinate with customers to maintain project schedule. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (RMA's) Identify fault findings and report detailed instructions with team to establish corrective action plan. Coordinate the return of product to the appropriate repair location based on the initial analysis and assessment. Document failure analysis for traceability purposes and reporting to management for review