Claims Telematics Product Owner & Business Architect

Allstate Insurance
dental insurance, paid time off, tuition assistance, 401(k)
United States
May 09, 2023
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them. Job Summary: We're looking for a creative and strategic individual to join our Claims Telematics Team. In this high-impact role, you'll collaborate with cross-functional teams to design, implement, and iterate on telematics-driven solutions that enhance claims efficiency, accuracy, and customer satisfaction.This role is responsible for the design and development of claims telematics capabilities. This role will also design, deliver, and integrate business processes with new and existing technology capabilities. The individual will develop architecture connecting business processes, functional data flow, and claim system applications. Key Responsibilities: Optimize the development and re-use of capabilities across platforms while adhering to design principles, budgets, consumer, Agency owner, and employee user experience Consistently meets band level behaviors, production, quality and/or customer service goals Works with other product owners to ensure integration between capabilities within a platform Operates at the capability-level, in support of broader platforms Develops functional data flow to ensure the efficacy of new capabilities Proactively engages with field stakeholder groups to collect insights and feedback Performs process development, improvement, rollout, and integration activities Responsible for optimizing process oversight with process agility Reviews customer satisfaction results Functional Skills: Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy Applies broad knowledge of insurance policy, coverage, and regulation Applies broad knowledge of claim processes, policies, procedures, and claim systems Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies broad knowledge of problem solving and preparation of reports for analysis Applies broad ability to leverage learned technical skills in support of team objectives Applies broad negotiation and/or arbitration skills Applies broad skill in motivation, organization, training, coaching and facilitation of teamwork Has and maintains all appropriate licenses and registrations for the role per state requirements Education and Experience: Bachelor's Degree or equivalent preferred 5 or more years of related experience Prior experience with designing and/or implementing telematics programs (Client or TPA) Compensation offered for this role is$90,000.00-$146,125.00 per yearand is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on , , and or watch a . Allstate generally does not sponsor individuals for employment-based visas for this position. 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