Client Advocate Support Manager (Remote- Home Based Worker)

Allstate Insurance
dental insurance, paid time off, tuition assistance, 401(k)
United States
Mar 31, 2023
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them. Job Summary: This position will contribute to the Sales Support & Account Management (SSAM) Department by using their industry knowledge, expertise, and organizational skills to complete various requests. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues. This position will assume full technical responsibility for their team's output while helping their team integrate effectively with other work areas. Key Responsibilities: * Lead a team of sales support team members * Assist in managing territory escalations within the team. * Identify training needs and lead training sessions for team members to foster ongoing team development. * Mentor team members to develop their skills and grow professionally * Compile and provide territory reporting to Director. * Act as leader in collaborating and developing team resource materials. * Assist in communicating clear directives and focus areas from Senior Management down to your team to create aligned, consistent messaging and initiatives. * Support Director in developing strategies for continuous improvement for the organization. * Effectively manage activities as assigned * Lead cross-functional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate superior interpersonal skills with the ability to work with various departments both internally and externally. * Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience. * Identify areas of opportunity and lead the development and execution of improvements * Partner with AB sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness * Apply industry knowledge and critical thinking to sales operations to provide exceptional, compliant service to accounts. * Support development and enhancements of standard operating procedures for service continuity for Sales Support. * Work with cross-functional business units to assess, define, and track productivity levels with an eye towards continuous improvement * Actively engage and drive actions to streamline and connect functions within the Sales Support area. Supervisory Responsibilities: This job does have supervisory duties. Education and Experience: * 3 or more years of related experience * Bachelor's Degree or equivalent experience Certificates, Licenses, Registrations: * Professional designations such as CLU and ChFC are desirable Functional Skills: * Assertive self-starter with strong organizational skills * Demonstrates strong leadership skills, with an ability to work with people at all levels, motivating the team and inspiring followership * Excellent written and verbal communication skills. Must be able to interpret complex information, talk with customers and listen attentively. * Exhibit a can-do approach and aspire to excel in a fast-paced environment * Above average Microsoft Word, Excel, Power Point skills * Demonstrated ability to build/drive operational effectiveness * Strong analytical and problem-solving skills * Ability to work on multiple projects and complete high-quality work against strict and conflicting deadlines * Effectively build interpersonal relationship skills in order to establish working relationships with direct reports, peers and colleagues * Creative problem-solving and strong interpersonal skills * Ability to embrace and respect the team culture approach * Minimum of 6+ years of insurance experience; health and workplace insurance experience is strongly preferred * Prior management experience preferred * Candidates with employee benefit knowledge is preferred * Insurance/employee benefits background a plus Compensation offered for this role is$61,500.00-$105,750.00 per yearand is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on , , and or watch a . Allstate generally does not sponsor individuals for employment-based visas for this position. 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